Kimpton Hotel Palomar Phoenix

Liked: Location

Disliked: Little frustrated with the front desk. I told them I was using parking one day and they charged me for the time I stayed. It will take three days for them to fix their mistake. I will try another hotel the next time I'm in Phoenix.

My first time in Phoenix. checked in at the end of my trip, to be close to the airport, but still have a city vibe. Best choice ever. Near plenty of restaurants. Across the street from the arena. Free wine down in the lobby. Rooftop bar, stunning. It was everything that I needed.

I went on a rare trip with my family, and despite being in the USA, the hotel facilities and room conditions were fairly good. However, there were a few things that were very unsatisfactory: 1. The hotel entrance was not properly marked, making it hard to find. -> Literally, the hotel entrance is not well marked, making it easy to miss while walking by the street. After driving around the neighborhood four times, I finally thought I found it, but I accidentally entered the adjacent building. 2. The feeling that the neighborhood is not safe. -> I know that in the US, neighborhoods can be unsafe and one has to be careful, but there is a public parking lot across from the hotel, where I occasionally saw a situation with many homeless people that looked somewhat dangerous. 3. I purchased a breakfast-included package through Agoda, but the hotel charged an additional amount. -> When I went to the restaurant, it was in the form of a cafe, and I ordered within the amount per person that the staff indicated. However, when I checked the receipt later, there was an additional charge. I first contacted the Kimpton hotel customer service center regarding this matter, but I received no response. Then, I contacted the IHG headquarters customer service center, and I received an email stating that they would forward the matter to the Kimpton hotel, but there was no subsequent feedback and no refund either. I don’t know what this is if not consumer deception.

Liked: Clean nice hotel

Disliked: The AC shutting off while we were gone and coming back to a warm room not acceptable in a hot state like AZ

Disliked: Housekeeping was not up to snuff. We had to call to gave our room cleaned. This occurred twice but the room was only done once. Therefore we were short towels and toilet paper.

Liked: location

Disliked: old and worn furniture, small beds more like full size than queen, no refrigerator, and shower robes did not smell clean.

Disliked: There were no late night foo/snack/drink options in or around the hotel grounds.

Liked: Everything the best hotel