Lanterne Magiche Ortigia

Hotel has a very good location on the Island We reserved a superior apartment On arrival we asked for an upgrade to a sea view room We paid the almost CAN$ 400 up charge for 3 nights We received a very nice large apartment BUT checkout the sea view from the posted picture Next time I will ask to see the room before upgrading A bit disappointing that the reception did not warn us it was very restrictive & not worth the extra $$$

Liked: Great location with a good rooftop patio. Interesting place with all of the film projection equipment on display. Ortigia is very interesting.

Disliked: We had to change rooms after returning from dinner because of a strong bad smell in the bathroom that would not go away, despite initially being told that changing rooms was not possible. The in-room safe also did not work. Even though the reception manager tried to fix the problem, the issue remained throughout our three-day stay.

Liked: The location

Disliked: Bad smell in bathroom

Liked: Large, spacious, unique property.

Disliked: Nothing.

Liked: Breakfast outstanding

The photos and reviews I relied on are of the hotel, not the Dafne Apartment which is completely separate from the hotel. The apartment smelled musty and dank, it is right on the road (noisy), is not renovated or styled in any way (fluorescent lighting, gross bathroom, no coffee or simple provisions, etc). It is AWFUL.. None of the imagery used on Agoda is of the actual apartment Dafne. The receptionist offered a paid upgrade to a hotel room but would not give us full credit for what we had already paid. She wouldn’t even comp breakfast for us as an apology. She just told us it was Agoda’s problem and to take it up with them. BE CAREFUL. APARTMENT DAFNE IS NOT LANTERNE MAGICHE

As someone who appreciates flexibility and ethics, I would not recommend this hotel. I booked the hotel last minute at 9pm for a stay the same evening while I was at the airport about to fly to Sicily. The booking was marked non refundable of course since I was booking for the same evening. Within 30 minutes of making the booking, my husband had a medical emergency at the airport and we had to evacuate the aircraft. I let the hotel know right away I would need to cancel as we were going to the emergency. They promised free cancelation as long as I canceled before 10:15 pm through the Agoda app. I did this, despite that I was on my way to the hospital, dealing with getting our luggage from the plane and figuring out alternative accommodations in Malta. Agoda responded right away saying that despite that I had sent screen shots showing the hotels promise to cancel, they needed to ask them directly. All of this happened before 10:15 and yet the hotel went back on their word and declined our cancelation. This is even after I sent medical records. Be warned, this is hotel with poor ethics.

Liked: Perfect location. Steps away from Solarium Forte Vigliena where you can swim below the city walls. Small room as it is in a historic building. Was comfortable tho. We had a terrace overlooking the water and was able to see the sunrise.

Disliked: Cleaning staff could be more attentive. Reception staff extremely friendly and helpful and took feedback well. It was not a showstopper.