Leonardo Hotel Hamburg City Nord

Ich habe vermutlich im Bereich des Empfangs am 09.10. meine Handtasche stehen lassen. Den Verlust habe ich sofort gemeldet und bei der Polizei angezeigt. Ich wurde auf Kameraaufzeichnungen hingewiesen, mit deren Aufzeichnungen ich den Verlustort hätte näher eingrenzen können. Am Samstag hat man mir erklärt, dass die Kamera defekt sei. Am Sonntag hieß es dann, dass nur der Manager Einblick in die Aufzeichnungen genehmigen kann. Ich solle am Montag anrufen. Montag und Dienstag war telefonisch kein Durchkommen. Am Mittwoch bat ich die Dame mich zum Manager durchzustellen. Nach Benennung des Grundes meines Anrufs wurde ich gebeten einen Moment zu warten. Nach einer Weile meldete sich die Dame und erklärte mir, dass man mir nicht helfen kann, da die Kameraaufzeichnungen nach 48 Stunden gelöscht werden. Was soll ich denn nun glauben? Kamera defekt? Manager nicht verfügbar? Oder die 48 Stunden Version.

Liked: Very comfortable Excellent location Beautiful park across the street Stuff very Helpful and always present

Liked: Had a short stay made perfect. Reception staff were attentive, welcoming and very helpful throughout the stay. Breakfast options were fantastic and the scene from the restaurant was spot on, with views to the park. Location is perfect for travel to city centre with great transport links. Would recommend again.

Disliked: N/A

Liked: There was some renovation ongoing, but in general, the room and the hotel was nice and clean. Location is nice close to the park.

Liked: The staff were helpful

Disliked: The bed and the pillow wasn't as comfortable..

Disliked: The hotel is very old and, unfortunately, our overall experience was quite disappointing. The elevator does not reach the rooms on the fourth floor, which meant we had to carry our luggage up the stairs ourselves. This was particularly difficult for us as we were travelling with a small child. Although the website mentions that the elevator does not serve all floors, it does not make it clear that there is no staff available to assist guests with their luggage. The level of service was also disappointing. We requested an iron and a kettle, but neither was brought to our room. Eventually, we had to go back down to reception and collect them ourselves. While the bathroom and toilet appear to have been renovated, the rest of the room is noticeably old, dated, and worn. However, the biggest issue was the cleanliness. The room, curtains, and bathroom/toilet were not properly cleaned, which made our stay quite uncomfortable. Overall, I would consider this property acceptable as a very basic one-star guesthouse, but in terms of condition, cleanliness, and service, it did not meet our expectations for anything beyond that.

Liked: Very impressed with the hotel. It is currently being refurbished, so a bit tatty in places. But my room felt brand new. I am on a bike tour and there wasn't an issue with taking my bike to my room, which can be a worry if this is not allowed. Bus stop outside and not far to the nearest S1 station. I took a taxi to the airport with my bike box and it only took 20 minutes and cost just 30 euro.

My room is in the new building on the fourth floor (I have to take the elevator to the third floor and then the stairs to the fourth). Also, one of its drawbacks is that the elevator is undergoing maintenance, and the old building is not clean.