Life Hotel New York

Stay away from it!! So dirty, rude, etc

I stayed here for 3 days, and this was the absolute worst 3-star or higher hotel I have ever stayed at. I don't usually leave reviews like this, but I am so angry that I feel compelled to write one. The floors were heavily covered in mold and so filthy that I had to lay down towels just to walk around in the room. Furthermore, it was so terribly noisy that I couldn't sleep at all the first night. I was only able to get some sleep after finally getting my room changed the next day. The staff was incredibly rude, and they refused to accommodate even a very minor change like the number of guests. Also, what kind of hotel doesn't start serving breakfast until 8 AM? I’ve never seen anything like it. I travel to New York frequently, but I will absolutely never stay at this hotel again, nor would I ever recommend it to anyone.

Liked: location and receptionist at check in

Disliked: odor (smoking, weed) coming from outside window receptionist at check out

Liked: Rooms were very clean. Bathroom was spacious. Housekeeping were great!

Disliked: Light feature needs to be dusted. Room couldn't get cool.

Liked: The room was very nice and comfortable, and the hotel is in a good location.

Disliked: The main issue was the service. Customer service did not feel like a priority for the staff, and it was often uncomfortable to ask for anything. We asked about an early check-in and were immediately told no. We then asked if they could simply let us know when the room was ready, and again the answer was no. While our luggage was being stored before check-in, I asked to take something out of one of the bags. I was told it was okay, but only as a one-time exception because they did not want to keep going back to the luggage storage. The air conditioning in the gym was not working. We were told it would be fixed within an hour, but during our four-night stay it was never fixed. The espresso machine was also not working. Every morning we were told it would be fixed the next day, but it remained unavailable throughout our stay. In addition, the air conditioning in the room was extremely loud, to the point that we needed earplugs to sleep comfortably. Overall, the room itself was pleasant, but the lack of helpfulness and follow-through from the staff had a significant impact on our experience.

Liked: The bed was very comfortable and the location was great. The bar was cool and the venue underneath the hotel was a lot of fun.

Disliked: The elevator could be heard moving form inside my room. While I was staying both elevators broke down. First the only one that went to the 10th floor and then the other so both were out at the same time. I mentioned this to the hotel later that day and they denied that the elevators had been broken. You can also heard other rooms from in your own room.

Liked: Loved the location and our room was cozy and comfortable.

My husband and I enjoyed our stay at the Life Hotel. The staff was always friendly, room was tiny but as advertised and enough room for the amount of time we spent. Hotel was clean, location was amazing and quiet. Good vibes all around!