Lugano Resort & Spa Cam Ranh - Ultra All Inclusive

Liked: Ухоженная территория, но странное расположение объектов. Хорошие,большие бассейны.

Disliked: Ужасная посуда в баре. Ощущение, что её нашли в заброшенном отеле. Не достаточно персонала в барах, постоянно стоиш в очереди. Персонал плохо обучен.

Liked: Курорт относительно новый, поэтому все достаточно чисто. Бассейн большой и чистый. Пляж был рядом. Обслуживание достаточно неплохое.

Disliked: Еды было много, но много чего не понравилось по вкусу. (Понимаю что на вкус и цвет, но все же не могу не написать)

Liked: Понравилось ВСЕ! Мы в сумашедшем восторге! Это - настоящий отель системы Ultra All Inclusive! В отличие от Турции все алкогольные напитки, которые там предлагают в рамках этой системы питания - настоящие, оригиальные! Если это Беллес - то он ирландский, если текила - то мексиканская, если виски - то шотландское и тд! Ничего здесь не заменяется местными аналогами. Зато коктейли с местными натуральными вкуснейшими соками - вообще супер! Кстати о напитках - их много! Они везде! Детокс вода, травяной и классический чай, различные лимонады, пепси спрайты, кофе вьтнамский и какой хотите! Еда - замечательная, и оооочень разнообазная! Только омлетов и яичниц на завтрак несколько видов!!! Я не говою про прекраснейший суп фо бо, местные фрукты, десерты, даже не хочу перечислять - браво поварам отеля! Кто-то здесь писал что сесть негде - не правда! Места очень много, всегда можно найти свободные столики. Отдельное СПАСИБО анниматорам! Анастасия и Мариям - девочки вы просто супер! С удовольствием ходила на растяжку, йогу, аквааэробику, брат - на мини гольф. Спасибо за веселые пенные вечеринки, за вечерние шоу!!!Территория отеля огромная, но очень ухоженная, красивая. есть гамаки, у отеля - свой телеграм канал!!! Персонал - прекрасный! Все ребята улыбчивые, всегда помогут! Девочкам- горничным - отдельное спасибо за чистоту, ежедневную уборку и пополнение запасов холодильника и различных необходимых штучек. Отдельно хочу сказать о шампуне, кондиционере и геле для душа - они великолепны!!! Качество - бомба, с прекрасным запахом!!!!! Было очень приятно, что отель поздравил меня с Днем рождения:-) Подарили вкусный тортик ПП со свечками, так мило! Спасибо! Пляж просто шикарный - с белым нежным песком! Очень классный бассейн, с горками, джакузи, очень классными лежаками топленными в воду. Теперь это - наш любимый отель, Я буду с нетерпением планировать свой следующий отпуск в это прекрасное место - настоящий рай на земле!!!!!!! Спасибо вам за все!!!!!!!

Disliked: Слишком мало времени там провели:-)))

Прекрасный отель с большой территорией. Разнообразная и вкусная еда

First of all, the biggest inconvenience was the continuous sewage smell in the room and hallway. The odor was particularly strong in the hallway, making it distracting every time I opened the room door to go out. I visited for relaxation, but the smell made it difficult to stay comfortably. Next to, in front of, and behind our room, there were unused rooms where the sewage smell was overwhelming when I peeked in because the doors were open. The most surprising issue was the additional charge for children. At the time of booking, I clearly saw in the accommodation policy that "children (ages 3 to 11) can stay for free if they use the existing bed in the room." Our child is 7 years old, and we did not request a separate bed or an extra bed, but we were charged about 230,000 won as an additional fee during the check-in process. It was quite surprising that the policy I checked at the time of booking was different from the amount requested on-site. According to the policy, we should have qualified for a free stay, so it was difficult to understand why an additional fee was charged, and it seems that accurate clarification and confirmation from the accommodation is necessary regarding this issue. Especially if the free stay conditions are specified on the booking site, I believe there should have been accurate prior notification before imposing additional charges on-site. Overall, it was a disappointing stay due to the sewage smell issue and the child accommodation policy. I recommend that anyone visiting with children verify the child additional charge policy again before making a reservation.

Liked: We really enjoyed the relaxing atmosphere and beautiful surroundings. The housekeeping team did a great job throughout our stay. Everything we needed for a comfortable holiday was well prepared.

As the last resort before the end of my trip, I chose Lugano. However, due to the new construction of the hotel, there was no very accurate location, and when Grab delivered to the hotel, there was a mix-up, and we were sent to the hotel next door. After going around in circles, we finally found the hotel. The scenery, the pool, and the water park were all great. I thought I could enjoy the last day of my vacation well. But the dinner experience was simply terrible. There were especially many Russian guests, and it took us 20 minutes to find a seat. I understand there are many people, and I can be patient. However, after a long time, when a table finally became available, we reminded the staff several times to assist us in clearing the table, but the staff seemed to ignore us as if they didn't see. Yet, they were very enthusiastic when Russian guests or foreigners asked them to clear tables. Later, we cleared the table ourselves and wanted to get cutlery, but the staff's attitude was also very poor, and they didn't give it to us; we had to communicate and serve ourselves. This incident affected my mood entirely. The hotel is supposed to be a high-end resort, but the service was very chaotic. The staff was unprofessional and unfriendly, overturning all my good feelings about this hotel. The hotel is not cheap, but the experience was terrible. I will not return and will not recommend it to those around me. Extremely disappointing.

If I could give this hotel zero stars for service and hospitality, I would. For a property that claims to be a 5-star all-inclusive resort, the experience was an absolute nightmare from the moment we arrived. The Room: I specifically booked a King bed with a partial sea view. Instead, we were given a room with two single beds and absolutely no sea view. Our room was on the second floor in the middle arch of a U-shaped building, looking directly out at a roof with only a paper-thin line of the horizon and sea visible. To make matters worse, the shower curtain in the bathroom was broken. Complete Lack of Communication & Service: When we checked in at 3:00 PM, the staff told us absolutely nothing about how the hotel operates. When we discovered the room issues, I tried calling reception from our room over five times with no answer. We went down to our building's lobby, only to be told we had to take a buggy to the main building's reception to get any help. When I asked to switch to the King room I actually booked, they refused and insisted on just pushing the two single beds together. The Restaurant Incident: The absolute lowest point of the trip was dinner on our first night. Because the check-in staff explained nothing to us, we didn't know we needed wristbands. While we were getting our food, a staff member approached me and asked for one. I showed him my room keycard, assuming he could look up our meal plan. Instead, he literally pulled the plate of food out of my hand and told me I had 10 minutes to take a buggy back to the main reception to get a wristband. Being kicked out of a supposedly 5-star restaurant and having my food snatched away was incredibly humiliating. I went to the main reception angry, finally received a wristband, and got my first "sorry" of the trip. I explicitly asked if there was anything else I needed to know or any other items I needed to get. They assured me I was "all good." I went back to the restaurant, showed my wristband, and the staff member just nodded at me—no apology whatsoever. The Towel Incident: The very next day, my sister and I went swimming in the sea. When we tried to get beach towels, we hit another wall. The staff at the beach did not understand English, and after struggling to communicate, we finally found the towel service area. The attendant demanded a "towel card." Once again, the reception had failed to give this to us or even mention it when I explicitly asked the night before. I showed my keycard to prove we were guests, but the staff member simply ignored us while we stood there soaking wet. We had to walk all the way back to our room dripping wet, where our building's lobby once again told us we had to take a buggy to the main reception to solve the problem. Housekeeping, Food, and Atmosphere: The bad service didn't stop there. On the third day, I put the "Make Up Room" sign on my door. I even saw a maid in the hallway, pointed to my room, and asked her to clean it. She nodded and said "ok, ok." We left the hotel for four hours, and when we returned, the room was exactly as we left it—completely untouched. To top it all off, the food was awful, and the dining experience was chaotic with guests refusing to line up or queue for anything. Conclusion: I paid for an all-inclusive, premium experience but received zero hospitality, terrible food, and a staff that is entirely disconnected from one another. The right hand has no idea what the left hand is doing. Save your money and book elsewhere—this is not a 5-star hotel.