Luxury Family Hotel Royal Palace

The only positive in the hotel is the location close to the old town bridge., other than that I prefer to pay more and get better, when I made the reservation I ask if possible to get a high floor they didn't they give me the first over the reception, I ask for a room not close to elevator they give me a room 10 inch far from elevator, I also ask when reservation made if I can get a room in a quiet floor, the room they give me is on the main street and you can hear every single car pass by the street, I told the receptionist at time of check in I can't sleep if you keep the same floor, we ask if we pay more and get upgraded room still insisted no room available. Maybe no room available but at least they need to take in consideration what the client ask for if you can't manage all his requests at least one of them. Now the room believe or not it is the smallest shower ever and every time I get shower the water go outside from under the shower door to the entire restroom. A lot of water, no need to tell the management because of course no room available. I stay 3 nights and didn't sleep the 3 nights cause of the cheap pillow and thr noises from outside thank you for the hotel management.

Good

This is the second time we have stayed at this hotel and it was just as nice second time. Staff were very accommodating helping us with our luggage, room is clean, and Co olimentary champagne brought to our room. Within walking distance to everywhere this location is ideal. Beautiful little bars and cafes a stone throw away and a few minutes walk to Charles Bridge. We will be back!

We had a pleasant stay in this boutique hotel. It is definitely 4 star and not a luxury hotel though has 'royal' vibes. Location is exceptional, staff pleasant and friendly. Don't bother with the breakfast. AC doesn't work. Safe in the room required an expert to come and help set up. We stayed 4 nights and it was a great base for overall visit

I do not recommend this place as it does not feel like a 5-star hotel. The location near Prague Castle and good airport access is positive. 1) No bathtub: I confirmed the details and images before booking, but was shown to a different room, and was told there were no other available rooms. 2) Only the contents of the water were replenished: The water provided in the room seemed suspicious; it was in a bottle of a brand I recognized, but the cap was broken. To my surprise, when I checked the next day, the same broken cap was still there, and only the water had been refilled. Instead of a new bottle, just the contents were refilled. There was no briefing about breakfast during check-in (which was not necessary anyway), and the empty tissues, of which there were only about three after room cleaning, were not replenished either. Other than the female staff member in the breakfast area, the rest of the staff did not seem motivated and lacked professionalism.

I would highly recommend this hotel for what it has to offer..! First of all, I got a really decent deal on agoda, and paid an average of AED 400 a night. The quality of room was great (although a little small), with really good toileteries, breakwas was nice too (a few vegetarian options for me, but it worked..!), complimentary lindt chocolates at reception/ breakfast, and it has an amazing castle view, with a strategic location in a central and quiet area with just 5-min walk to a major tram/ metro station and to the castle complex. Very convenient, we could visit every attractions by feet only, without getting ourselves exhausted. The hotel staff was very nice and gentle. Sushila (receptionist) offered us wine upon arrival, that was really sweet of her. Guests are also provided with complimentary umbrellas for rain. I am definitely staying again when visiting prague next, hopefully soon..!

You will be charged to use the SPA/Sauna €50 for 90 mins and you have to book this in advance, these points are not explained when booking. The hotel is fairly close to river but over priced for what it is and not a 5 star hotel but more like a 3 star. The room was clean and pretty with nice view of castle. Please be careful of the pillows inside the pillow case they are super dirty, I couldn’t believe it, they were yellow and orange. My robe had a hole in it, I wish they didn’t provide that. The breakfast is shockingly poor, been to so many hotels in my time and not ever seen a place getting continental breakfast wrong: eggs were over cooked to the point they were dry, no moisture, only a small plate of meat. The beans were all over cooked and stuck to the bottom of the dish. The omelette station was just for show. Half way through my coffee we find a small little cup in the cup! Brekafast is a 2 out of 10. 2 member of the staff out of the 5 that we met did not understand a word of English. There were not enough plug sockets, only 2 and 1 of them was a super long stretch whilst on the floor on your knees and behind the table. Deal lamp didn’t work on the second night. Now how is all this been rated as 5 star. I’m so disappointed, I hope nobody has to go through this.

A wonderful hotel right next to the Palace. Close to the Old Town. Feel the history of Prague all around you.