MainStay Suites Chicago Schaumburg

Liked: Superb dedication of the Manager JJ and excellent customer service provided at the front desk by Jazmine and John. Great location! Walk to Woodfield Mall. Property newly renovated.

Liked: Nothing. Absolutely nothing and I will never ever stay there again as well as I will never ever use booking.com who lost my reservation. What happened to me at your Schaumburg location was absolutely disgraceful. I had a confirmed reservation, yet I was denied check-in because of your failure to handle the reservation properly. The experience was beyond unacceptable, embarrassing, and infuriating. You should be ashamed of the way I was treated. I have never experienced such terrible customer service. An absolutely horrible and unacceptable experience from beginning to end. A confirmed reservation, no room, and incredibly disrespectful staff. I left feeling humiliated, frustrated, and disgusted. I would never recommend this hotel to anyone.

Disliked: The staff was absolutely awful and unprofessional. Their attitude and treatment of me upon arrival were beyond disgusting. Words honestly cannot describe how poorly I was treated. Instead of showing basic courtesy, understanding, or professionalism, they made an already horrible situation even worse. Absolutely disgraceful customer service.

Liked: Nothing. I had an unlocking door and front lady(Jasmine)said I can check out or stay at the room until next morning that someone will fix the door. I checked out right a way as Jasmine said. She didn’t even processed my check out with their system. She said for my refund they can not help me and said ask the booking.com. I checked in and checked out in few minutes and the charged me $398.97 which is 9/16 through 9/19. I didn’t even brought my luggage when I check out. I needed my medicine but I can not go out because the door was not locking. They should refund my money.

Disliked: Too many to describe here.

Liked: Not much

Disliked: There is no breakfast included and they claim on booking they include breakfast. The designated smoking area is right by the front door as you enter. All you can smell is cigarettes and weed.

Liked: Comfortable,clean,good looking room,good location.

Liked: Property entirely renovated. Looks clean and fresh. Great location. Walk to Woodfield mall.

Disliked: I thought the size of the room would have been bigger and the sofa sleeper was too small and only 1 pillow

Liked: Full kitchen, staff was pleasant, bed was nice, location is good, it's a step above extended stay

Disliked: Building is old and damaged. Could use a lot more water pressure in shower