Mandarin Oriental Ritz, Madrid

Liked: Excellent

Disliked: Nothing

Liked: Everything about the stay was exceptional. The hotel is beautifully restored, with elegant interiors that blend classic grandeur with modern comfort. What truly sets it apart is the level of service—the staff remembered my name and greeted me personally throughout the hotel, making me feel genuinely welcomed. Every interaction was warm, attentive, and professional. The rooms were luxurious, the housekeeping impeccable, the breakfast outstanding, and the location is perfect for exploring Madrid on foot. It was an unforgettable experience.

Disliked: Everything was exceptional.

Liked: On arrival they knew my name - quick check in and taken to a lovely room.

Disliked: Nothing - all was wonderful

Liked: The staff was helpful and kind. The common areas are very well decorated and agreeable.

Disliked: The bed, the mattress was smaller than the bed structures.

像是住在城堡內的舒適體驗，是無可替代的住宿體驗

Liked: The room was supper clean and very well appointed, whilst the attention to detail was amazing. The shower was amazing!

Disliked: The bed was uncomfortable, I feel the mattress on a spring base was the case as it creaked and moved when you moved in the bed. One was woken each day by people chatting as they walked up the corridor. The sound proofing was not great around the door. The toilet door caught the temperature valve of the heated towel warmer each time opened. The valve should be changed to a smaller one. There is no surface room around the bathroom sink, the tray of towels should be removed so there is surface area.

Liked: The staff are helpful

Disliked: Price is too high

Liked: The service was good, the staff were very kind.

Disliked: The pictures don’t represent the rooms accurately which me and my partner thought was very tiny. We also had a view facing the wall which was not what I requested. And I booked a deluxe room that was very expensive.