Recent guest reviews
Published by Agoda, Booking.com — shown unedited
“Housekeeping”
We were there for 3 days without any housekeeping and was going to be charged $40 for housekeeping, I asked for clean sheets and towels and were advised it wasn’t included in the room. Will never stay there again.
Reviewed September 30, 2026 • Studio Room • via Agoda
JaneAustralia • Family with teens
“Mantra Parramatta stay review”
The property offers great value for money, with spacious rooms and a comfortable bed. In a prime location close to transport options and shopping. Staff were friendly and place was very clean. Had an enjoyable stay and would stay again.
Reviewed September 15, 2026 • Executive Spa Studio • via Agoda
CharmaineAustralia • Group
“Great location”
Enjoyed our stay. Not the fanciest place but great location. Staff was good expect after we left we tried to contact as my dad left his jacket. Communication was very hard
Reviewed September 09, 2026 • Studio Room • via Agoda
“Close to everything”
Great location close to everything you need
Reviewed September 07, 2026 • Studio Room • via Agoda
“Poor staff refelects on very poor management”
Liked: Breakfast was good enough, but that is all.
Disliked: I had 4 encounters with the staff during my stay, upon check in I discovered a undisclosed $200 bond needed to be paid - this is usually taken care of with a credit card imprint - not actually taking $200.. as my company card had a limit this immediately caused a huge problem, The second encounter on checkout - I was immediately told that the room was not paid for and they took more money from my bosses personal account. At breakfast the girl in the doors greeted me with I need to pay for breakfast - I had to inform her of my room number and tell her I was prepaid for breakfast she then went away to bang on a computer terminal to finally say yes OK. The fourth encounter was when I enquired at the front desk the procedure to get my car out of the carpark - where the mans first reply to me was "you need to pay..." i said haw do you know that - you dont even know my name or my room number - he then bangs on the comuter terminal for a bit and finally says yes on and gave me access. very poor staff training - very poor staff attitude - not at all welcoming or even respectful of guests - will never go back.
Reviewed September 03, 2026 • via Booking.com
“Lucky only 1 night Stay”
Not the best of hotels I have stayed in Parramatta and not sure I would stay again. We were assigned a disabled room, not sure why, as didn’t request one. Water went everywhere in the shower as shower curtain not long enough. No storage area in bathroom, only a blanket on the bed and side table was dusty. Not sure I would stay here again.
Reviewed August 14, 2026 • Studio Room • via Agoda
SameeraAustralia • Solo traveler
“Always spotlessly clean”
Perfect little room to stay for a solo or a couple with a young child. The little kitchenette is a bonus, with comfortable bedding, adequate space and helpful and professional staff. I always look forward to staying here. Their standard has been consistently good throughout the years.
Reviewed August 12, 2026 • Studio Room • via Agoda
“Check email responses carefully, if in doubt ring!”
Liked: Location
Disliked: They didn’t read their email, they lied to me, and they couldn’t accommodate us when they wrote they would!
Reviewed August 10, 2026 • via Booking.com