Recent guest reviews
Published by Booking.com, Agoda — shown unedited
“Acceptable”
Liked: 地理位置不错,员工友善
Disliked: 房间发霉了,墙体脱落,床单上有经血,换了新的上面仍然有污渍,房间有一股发霉的闷臭 电梯比较老旧,没办法看到所在楼层,而且没有侦测器很容易夹到人 房间的门锁有些问题,门禁卡完全用不到,用钥匙开门有时能开有时开不到
Reviewed October 11, 2026 • via Booking.com
“overall is ok”
Liked: hotel provided 2 cards - door access card and electric card
Disliked: bath room/toilet
Reviewed October 07, 2026 • via Booking.com
“Exceptional”
Liked: Really enjoyed my stay at Melaka Citi Boutique Hotel. The room was clean, comfortable, and had everything I needed for a short stay. The location was also very convenient, with plenty of food and places to visit nearby. Check-in was smooth, and the staff were friendly and helpful. The room was comfortable and good value for the price. Overall, I had a pleasant and relaxing stay and would definitely consider staying here again when I’m in Melaka. 😊
Reviewed October 02, 2026 • via Booking.com
“Ok jela kalau nak yg sekadar”
Liked: all good,
Disliked: cuma parking a bit crowded, then my situation need to out an early morning but then kereta park terlalu rapat sampai no space nak keluar, call reception tak angkat. At the end cari usaha sendiri keluarkan kereta. Reception pls alert on your urgent call.
Reviewed September 27, 2026 • via Booking.com
“Extremely Disappointing Stay – Poor Cleanliness”
Liked: Nothing to like... It's even worst experience that I've
Disliked: My stay experience was very disappointing. The room cleanliness was unacceptable — the room was dusty, the pillow had what appeared to be lizard droppings, and the bedsheets looked obviously unclean. It did not feel like the room had been properly cleaned before check-in, which made the stay very uncomfortable. In addition, the air conditioning was not functioning well and the room never felt properly cool. The water heater was also problematic. The instructions stated that hot water would be available after turning on the switch and waiting 5 minutes, but even after waiting more than 10 minutes, the water was still not hot. The room amenities also did not match what was advertised. There was no hair dryer provided, and although the listing mentioned complimentary coffee and tea, none were prepared in the room. Overall, the room condition and service did not match the standard shown online, and the entire stay experience was extremely poor.
Reviewed September 20, 2026 • via Booking.com
“Extremely Disappointing Stay – Poor Cleanliness & Missing Amenities”
My stay experience was very disappointing. The room cleanliness was unacceptable — the room was dusty, the pillow had what appeared to be lizard droppings, and the bedsheets looked obviously unclean. It did not feel like the room had been properly cleaned before check-in, which made the stay very uncomfortable. In addition, the air conditioning was not functioning well and the room never felt properly cool. The water heater was also problematic. The instructions stated that hot water would be available after turning on the switch and waiting 5 minutes, but even after waiting more than 10 minutes, the water was still not hot. The room amenities also did not match what was advertised. There was no hair dryer provided, and although the listing mentioned complimentary coffee and tea, none were prepared in the room. Overall, the room condition and service did not match the standard shown online, and the entire stay experience was extremely poor.
Reviewed September 19, 2026 • King Room with Spa Bath • via Agoda
“Exceptional”
Liked: bilik baik,besar dan selesa,aircond sejuk dan channel tv siaran ok
Disliked: tandas perlu dibersihkan dgn pewangi, sabun diberi secukupnya, dlm bilik disediakan air mineral sekurang-kurangnya 2botol dan tuala berikan besar sikit
Reviewed September 18, 2026 • via Booking.com
“Exceptional”
Liked: bilik cantik & bersih, staff friendly, mudah parking kereta
Reviewed September 16, 2026 • via Booking.com