Montraj Continent Sukhumvit Bangkok

Clean and comfortable rooms, and a great location!

I've been staying in this hotel closed to 50 times since 2015 and used to under it's corporate program. This hotel new management is not as good as the old management ***. After taking over from ***, the service level has gone down but price has gone up. The renovation/refurbishment is not through (e.g. the button of the do not disturb sign is still in the room but doesn't work) and room amenities and customer service is almost non existent.

The location was perfect, the general property could do with some superficial maintenance, rooms were great, but the breakfast was expensive for what it was. Oom was exceptional and went above and beyond.

Good Location

Comfortable and satisfying stay

Fantastic location, helpful staff, great restaurant and bar on top floors. Good value for money.

Overall, this is a very good hotel, especially considering the price I paid. The room was excellent: spacious, comfortable, very clean, and generally of a high standard. The hotel is located in an older building, but it does not really feel old, and the facilities are what you would expect from a good four-star hotel. That said, I would not consider it a five-star experience. There are small details that prevent it from reaching that level. For example, the shower and water pressure felt a little dated and not what I would expect from a more modern or premium hotel. Nothing major, but these are the kinds of details that separate a very good hotel from an outstanding one. The weakest point for me was the service. Most of the staff interactions felt quite average, and sometimes below average. Nobody was particularly rude, but there was very little warmth, friendliness or genuine hospitality. Staff often seemed unhappy or uninterested in interacting with guests and appeared to be simply doing their job. This was especially noticeable in Thailand, where the standard of hospitality is normally much warmer. I was also disappointed with the breakfast. I had read several reviews describing it as excellent, so my expectations were quite high. The views from the breakfast area are fantastic, but the restaurant itself is extremely small and can feel cramped and uncomfortable when busy. The breakfast selection was also much more basic than I expected. There were no good lactose-free or plant-based alternatives, the bread selection was quite ordinary, and there were very few of the small extras you would normally expect from a high-quality hotel breakfast, such as nuts or a wider range of healthy options. Considering the price, I found the breakfast poor value for money. There are many excellent breakfast options in this part of Bangkok, so I would probably eat elsewhere unless convenience is the priority. All things considered, however, the hotel still represents very good value if you can get a good room rate. The room quality, comfort, cleanliness and location are strong enough to make it a good choice. I would describe it as a solid four-star hotel rather than a luxury or memorable five-star experience. Overall: around 7.5/10 for me — very good value at the right price, but held back by average service and a disappointing breakfast.

Liked: The property was ranked as 5 star but no 5 star facilities were there