NH Collection Carlo IV

There is a difference between classic and worn out furniture… the bed is excellent other furniture is old and shabby…. Ac very bad

- Mr. Melad at the reception was very friendly and advised us on many trips inside prague. - AC not cold, we complained and staff fixed but still not cold.

So I booked for few days staff was amazingly polite but omg the room was disaster I changed my room the first one was extremely small and dirty and NO WINDOW Second one was bigger BUT IT HAD HUMIDITY PROBLEM AND AGAIN NO WINDOW so disappointing for the money and 5 star hotel

Luxurious hotel Nice rooms Breakfast good, but not a lot of varieties, great location

Great stuff, very cool spa, enjoy at the bar with cool drinks and good food. Location also perfect

We stayed at Carlo IV Wellness & Spa for four days together with my wife, and overall we had a very pleasant experience. Before arrival, we contacted the hotel with a few requests and received a quick and polite response saying they would do their best to accommodate them. We were also given useful information about the spa facilities. We booked time slots for the pool and sauna in advance, which is required, but it was easy to adjust the reservations as our plans changed. Upon arrival, our room was upgraded, which was a wonderful surprise, thank you very much for that! We stayed in the main building with high ceilings, which made the room feel elegant and spacious. It was also interesting to learn that the building used to be a bank, I didn’t know that and had to look it up. The breakfast is truly top-notch. There is a wide selection of food, and guests can also order hot dishes that are prepared and served at the table at no extra cost. The same applies to tea and coffee service. There was a great variety of juices, teas, and coffee options. The atmosphere in the breakfast area was especially cozy: one day there was live violin music, and the next day harp music. It made the dining experience very special. I had my birthday there, so big thank you for the cake and wine. It was very nice of you:) We used the spa twice a day and never experienced any queues or waiting time. Everything was consistently clean, calm, and well maintained. Fresh towels and sheets are provided for sauna use. The sauna and steam rooms were always properly heated, even early in the morning. Overall, the level of service throughout the hotel was excellent. On the other hand, there was a small issue during check-in: the number of nights was registered incorrectly, which caused our key cards to stop working one day before departure. This was quickly resolved at the reception. Additionally, the bathroom layout is slightly inconvenient, as the toilet door touches the toilet when opened. We mention these points only as constructive feedback, as we were otherwise very satisfied with our stay. We would gladly recommend the hotel and would definitely return. Thank you for a great stay!

Hotel was great overall but I think they need to focus more on the rooms and renovating as compared to restaurant of the hotel it feels outdated and very worn carpets etc

Has great location with very professional staff, need to improve cleaning and reduce prices to match hotel facility