Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Guest policies from the property

Infant 0-5 year(s)

Stay for free if using existing bedding. Note, if you need a cot, it may incur an extra charge and is subject to availability.

Children 6-15 year(s)

Stay for free if using existing bedding.

• All children are welcome.
• Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

• * This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural heritage, and the local economy. * The indoor/outdoor rooftop swimming pool, fitness center, sauna, and kids zone are closed on the first Tuesday of every month. Operation hours and closing dates of facilities are subject to change without prior notice depending on property circumstances. * Outdoor rooftop swimming pool operation hours are subject to change depending on weather or property circumstances. Please be advised that the outdoor rooftop swimming pool will be closed for the winter season. * Children under 16 years of age are not permitted to use the fitness center and sauna. * Children under 19 years of age are not permitted to use the outdoor swimming pool. * Children under 19 years of age are not permitted to use the club lounge. * Pets are not allowed to enter or stay in the property. Guests with guide dogs are allowed to enter and stay.
• When booking more than 5 rooms, different policies and additional supplements may apply.
• * The property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. (In accordance with Article 11 of the Electrical Safety Management Act and Article 8, Paragraph 5 of the Enforcement Rules.) * In accordance with the government's enforcement of the Resource Recycling Act, all amenities in hotel rooms will be provided in reusable dispensers, and disposable items such as toothbrushes will not be provided. * All guestrooms are non-smoking. * Extra bedding set: KRW 33,000 (advance request required). * Extra bed: KRW 55,000 (available in limited rooms; advance request required). * Complimentary parking is available for one vehicle per room. * Parking space is limited. Public transportation is recommended whenever possible.
• [Club Lounge Information] * Club Lounge operations (hours, seatings, venue, etc.) may be subject to change without prior notice depending on property circumstances. * To maintain the best service, access to breakfast and tea time is restricted to guests 13 years of age and above, and access to Happy Hour is restricted to guests 19 years of age and above. * For room packages without Club Lounge access, an additional charge applies. Contact the property in advance for details. [Breakfast Buffet Restaurant Information] * Venue: Food Exchange (20th floor) * Hours: 06:30 AM – 10:00 AM * Price: KRW 55,000 per adult / KRW 27,500 per child (61 months to 13 years of age) / Complimentary for infants (60 months and under) * To ensure smooth service, operation hours may be adjusted (for example, divided into two to three seatings) depending on restaurant circumstances.
• [Facilities Information] * The indoor/outdoor rooftop swimming pool, fitness center, sauna, and kids zone are closed on the first Tuesday of every month. Operation hours and closing dates of facilities are subject to change without prior notice depending on property circumstances. * Outdoor rooftop swimming pool operation hours are subject to change depending on weather or property circumstances. The outdoor rooftop swimming pool will be closed for the winter season starting November 2026. * Outdoor rooftop swimming pool: Admission for guests 19 years of age and above. Fitness center: Admission for guests 16 years of age and above. * Indoor/outdoor rooftop swimming pool and Kids Zone are operated by advance reservation only, with one entry permitted per day (choose either indoor or outdoor pool). * Swim caps or caps must be worn when using the pool. * Inflatable tubes and water play equipment are not allowed in the pool. Only life jackets, arm tubes, and neck tubes are permitted. * Infants under 36 months must wear waterproof diapers.

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