One King West Hotel and Residence

Guest policies from the property

Infant 0-0 year(s)

Stay for free if using existing bedding. Note, if you need a cot, it may incur an extra charge and is subject to availability.

Children 1-0 year(s)

Must use an extra bed

• All children are welcome.
• Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

• The minimum age required to stay at this property is 18 years.
• Please note, pets can be accommodated upon request for an additional CAD 100 per stay. Please contact the hotel directly for more information.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Cards accepted at this hotel: MC, Visa, AMEX One King West Hotel and Residence accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
• Due to the physical limitations of the parking facility, property cannot accommodate valet parking for larger vehicles, including pick-up trucks. Property can accommodate vehicles under 6'2" high, and/or 16' long, and/or 2.5 m wide.
• A minimum security deposit of $250 CAD will be pre-authorized on a credit card at check-in. The pre-authorization hold will be released at check-out, however, please be advised that it can take up to 10 business days for the funds to be cleared by the credit card financial institution. In the unlikely event that the room is willfully or negligently damaged, the deposit will be withheld in full and applied to all repair and replacements costs. Should the costs exceed the $250 deposit, the full cost will be applied to the pre-authorized credit card.
• When booking more than 5 rooms, different policies and additional supplements may apply.
• Guests have the flexibility of using the property on-site valet parking or off-site self-serve parking options. Both offer seamless and easy access to the property. Please note, the property does offer on-site valet parking services 24 hours a day, 7 days a week. However, spots are limited and available on a first-come, first-serve basis. If you wish to self-park, Commerce Court parking garage has offered the preferred pricing for guests who pre-book at their facilities. By booking your parking in advance through the Indigo Parking Portal, you will receive an exclusive 10% discount on Commerce Court parking rates. Pre-book the Commerce Court parking by visiting https://qrco.de/OKW-IndigoParking

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