Oriental Hotel and Spa

During our last two days in Hanoi, we booked a 3d2n stay at Oriental Hostel, so we could check in early and rest after our sleeper bus from Sapa arrived at around 4:00 AM. We had already informed the hotel about our late-night/early-morning arrival. The whole purpose of booking the extra night was to ensure we had a room ready when we arrived, allowing us to rest after a tiring journey. Unfortunately, when we arrived at around 5:00 AM, we discovered that the room supposedly assigned to us was already occupied by other guests. To make matters worse, the staff opened the room door while the guests were still inside. Naturally, the guests were upset, as anyone would be if someone unexpectedly opened their hotel room at that hour. He was sorry tho. The staff then offered us two options: stay temporarily in a previously used room and wait until 10:00 AM for a transfer to a clean room, or transfer to a nearby hotel. Since we were exhausted and desperately needed rest, we chose the 2nd option. However, the alternative room was on the 5th floor with no elevator. Carrying our luggage up the stairs was already exhausting, and when we reached the room, the unpleasant smell made us decide not to stay there. We returned to Oriental Hostel and requested a refund so we could book another hotel. However, the staff attending to us could not make the decision, and we were told to wait for the owner. Being extremely tired, we eventually had no choice but to accept the first option and wait for a clean room. The most disappointing part is that the entire purpose of booking three days and two nights was to have a room ready for us upon arrival so we could rest immediately. Instead, we spent our early morning dealing with room assignment issues, climbing stairs with our luggage, and waiting for a proper room. It defeated the very purpose of our booking. I understand that unexpected situations can happen, but guests should be able to rely on their confirmed reservations, especially when they have informed the hotel in advance about their arrival time. Better room management, communication, and a more practical solution from the staff could have prevented this experience. Sadly, our last 2 days was not good and this experience left us disappointed. I hope the management takes this feedback seriously and improves its room allocation and handling of early arrivals to prevent other guests from experiencing the same situation.

Booked a single deluxe room, but was given a room with 1 double bed and 1 single... room was dirty, poorly maintained, cabinet door just dropping on its own, pillow, bed sheets and towels needs to be cleaned and sanitized, its white color is almost dirty yellow, bed bugs on both beds hence never a good sleep. I had to use my "sarong" as my bed sheet and towel. Stayed for 3 nights and every morning I will hang up the " make up room signage", never once it was visited for cleaning. The balcony is so dirty, looks like not been cleaned for a year, food trash and cigarette butts all over. A small, simple yet clean room will always be a plus for any traveller.

The hotel uses a name that is very similar to another well-known hotel in Hanoi. This can easily confuse tourists, especially those booking online and relying on Google Maps. Whether intentional or not, the result is the same: customers can be misled into thinking they are booking a different, more reputable hotel. Hotel owners should use their actual and clearly identifiable name and provide accurate information on Google Maps. Tourists deserve transparency, especially when spending money on accommodation.

Will definitely recommend this place.

I enjoyed my stay in Oriental Hotel and Spa. Although I wish they cleaned the room more, when I arrived the ref was not cleaned yet. But aside from that every other thing was great!

The hostel is located in the main old quarter area where people go partying every weekend. The entrance is in a souvenir shop. You can also book motorcycle and tour packages with them. The reception was very responsive. If you want to stay in a quiet area, I don’t suggest this hotel. But if you’re looking to party, this is the place for you.

The place is really in good location. It’s all around everything that’s needed. The place is also quiet even if near the beer street. The staff and the owner was really helpful with the tours and even gave discounted prices to tours! Will definitely come back if given a chance!

Great location but amenities were so so.