Palazzo Salomone

Liked: Rooms and bathrooms were excellent. The most attractive thing is the service. Claudio our concierge was an 11 out of 10 even when Mt Etna erupted and our flights were cancelled for a very large group. He spent the most effort trying to assist us in getting off the island. He made the whole trip!!

Disliked: No negatives here

Liked: Absolutely gorgeous property

Disliked: It is a 5 start boutique hotel where they make you feel at home. Our room was beautiful with comfortable beds and soft sheets.

Disliked: Extremely disappointing and, in my opinion, seriously misleading for a hotel advertised as five-star. To reach the room, you first have to climb approximately 17 steps on an extremely narrow staircase. At that level there is only the bathroom. You then have to climb another 16 steps on a second staircase to reach the actual bedroom. As the photos show, these are not normal, convenient hotel corridors and stairs—they are extremely narrow and difficult to navigate, particularly while carrying luggage. The bedroom itself is very small, essentially with just enough space for a queen-size bed. There is: No table, No dresser, No proper wardrobe, No doors on the wall-mounted closet,No practical place to store luggage. our luggage had to remain on the floor because there was simply nowhere else to put it. The air-conditioning is another serious design problem. The unit is mounted approximately two feet from the bed and blows directly toward the person sleeping in the bed. This is hardly what I would expect from a thoughtfully designed five-star room.

Liked: Location

Disliked: Lots of stairs

Liked: Great location, very helpful staff and super clean and comfortable rooms

Disliked: Wifi didn’t reach the second floor of our room and the water in the shower takes a while to warm up

Liked: Centrally located

Disliked: The room did not have a window

We were given a room in the annex building without this being disclosed at the time of booking. The bathroom was poorly equipped, with no shelf for toiletries and no hooks to hang towels or clothes. We were also disappointed to find that the jacuzzi required an additional fee to use, which was not clearly communicated. Overall, the hotel did not meet our expectations.

Liked: n/a

Disliked: Unfortunately, our experience at Palazzo Salamone was extremely disappointing. The most serious problem was that our room had no usable hot water. The water was only lukewarm, making it impossible to take a comfortable shower. After I reported the problem, a maintenance employee came to our room and insisted the water was hot enough. It was not. The following day, staff acknowledged that there was indeed a problem and attempted to adjust it, but they were unable to fix it. While I was discussing the issue with the manager at the front desk, another couple reported the same problem. The manager simply shrugged, suggesting that this was not an isolated incident and that little was being done to resolve it. The problem was never resolved during our five-night stay. We reserved what was advertised as the hotel's best room. While it did include a pleasant outdoor terrace, the interior was disappointing. The bedroom was upstairs, while the first floor consisted mainly of a hallway with a tiny table and two chairs that barely fit the space. It did not resemble what we expected from the hotel's top accommodation. To make matters worse, the advertised hot tub was not operational. My wife and I spent 30 days traveling throughout Sicily, and this hotel was our final stop before returning home. I chose it because it advertised itself as a five-star hotel with excellent amenities, and I wanted our last week in Sicily to be memorable. Based on our experience, Palazzo Salamone fell far short of the standards that most travelers would reasonably expect from a five-star property. I cannot recommend it, and I would not choose to stay here again.