Ramada by Wyndham Sofia City Center

Liked: Although I was in a hurry and didn’t have time for breakfast, I had a peaceful night at the hotel. The room was clean and there was more than I needed. The beds were comfortable and everyone was kind and willing to help.

Disliked: There was nothing I didn’t like.:)

Liked: Good location. Breakfast was excellent.

Disliked: The room intercom was not functional. Also there was no instructions on how to contact the front desk with intercom or which number to dial. I had to go downstairs every time I needed help. Getting help from the hotel staff was very difficult. I reported a problem with the room refrigerator at 8:01 PM. The front desk said someone would come soon, but after 20 minutes, nobody arrived. I had to go downstairs and ask again. The elevators were old, and they shook and made noise every time. There was no proper lobby, just a few chairs in the ground-floor corridor. The room temperature was centrally controlled. If the room was too hot, I could not adjust it myself. I had to go downstairs to ask the front desk to turn it off with the help of technician or open the room window to cool the room. Overall, it felt more like renting a room than staying in a proper hotel. The facilities were poor, and the staff were not easy to reach when help was needed.

Liked: Excellent Service at Ramada! We enjoyed our stay at Ramada. The food was delicious, the room was comfortable and clean, and the staff were very friendly and welcoming. We especially like to thank Lilia, the Housekeeping Manager, who always looked after us and guided us throughout our stay, making sure we felt comfortable and well taken care of. Our sincere thanks also go to Suraj, Daffi, Maricris, Antoaneta, Michael and burak for their kindness, assistance, and excellent service. A big salute to the entire Ramada team! Your hospitality made our stay truly memorable. We highly recommend this hotel and look forward to staying here again! 👏❤️

Disliked: ❤️

Liked: Repeat return stay for a reason

They made my stay memorable

Liked: Close to city, metro and restaurants

Disliked: Room was on the metro side so loud busses and street cars ran late and again at 5am couldn't sleep early to sleep in.

Liked: Room was nasty, air conditioning did not work. Receptionist had a good attitude and help me transfer to another room. The fact that I had to wait for them to fix it and how the maintenance guy fixed it did not work. I was offered around 1 or 2 am to move to another room but having to change to another room in the middle of the night was very uncomfortable and inconvenient, not acceptable at all considering that you rented the room because you need to rest.

Disliked: Rooms too old need to be fixed and upgraded.

Liked: Location was excellent to get to and from the Sofia Airport using the metro subway. 🚇 Also across the street from central bus station. Breakfast buffet included in the price is excellent but like all the complaints here and on Google it is cold before you return to your table. Got a massage at the onsite spa. Nice facility and a popular place. Piano music in the bar lounge is a nice touch. Hot shower and very clean bathroom. Nice view overlooking quiet street. Lots of elevators but good stairs access if you want exercise. Very nice staff.

Disliked: WiFi outside the lobby is spotty and unreliable. If every room is over €80 they can afford to provide decent Wi-Fi for guests. 🛜 Breakfast food is delicious but cold. My mattress was crushed down and lumpy on closest side to the bathroom. I couldn't regulate the temperature and it was cold for the amount of bedding provided.😕