Recent guest reviews
Published by Agoda, Priceline.com, Booking.com — shown unedited
“Deposit Issue”
I stayed at ROW NYC for 4 nights and paid nearly $600 as a deposit, but it still has not been refunded. The amount is significant, and the delay is very disappointing.
Reviewed October 17, 2026 • Premium Queen City View • via Agoda
“Deposit Issue”
I stayed at ROW NYC for 4 nights and paid nearly $600 as a deposit, but it still has not been refunded. The amount is significant, and the delay is very disappointing.
Reviewed October 17, 2026 • Premium Queen City View • via Agoda
WaiHong Kong SAR, China • Couple
“My 1st time in ROW NYC”
This is my 1st time staying in this hote. This is an antique hotel with almost 100 years of history. Lobby has well renovated and modern look BUT upstairs and hotel room were just re-freashed ( Especially the toilet ). Indeed, the location it's really good and convience. Hopefull they could do better.
Reviewed October 16, 2026 • Superior Queen • via Agoda
“Excellent”
Liked: Newly reopened. Newly renovated. Professional friendly staff, reservation included breakfast. Location in Theater District and Price point for value.
Disliked: There are ling lines to recheck in. Long lines to drop off luggage, long lines for final check in. Long lines for breakfast. The hotel was very busy and these customer touch points need more staffing.
Reviewed October 15, 2026 • via Priceline.com
“Enjoyed the comfortable beds and great location. Especially appreciated friendly staff.”
Liked: Bathtub was a nice surprise
Disliked: Elevators were slow and some not always working
Reviewed October 14, 2026 • via Booking.com
“Overall is good and thankful on the lady who find me and my friends a room on the same floor”
Liked: The location is perfect because its near the timesquare area. But the parking is too far. I did not thought that the hotel don't have it's own parking area.
Disliked: The room is descent but pricey for the small space.
Reviewed October 14, 2026 • via Booking.com
“Acceptable”
Liked: Clean, comfy, good location, good views
Disliked: Baggage hold was full & waited 1 hour for nothing, shower floor was uneven, staff woke us up before check out
Reviewed October 14, 2026 • via Booking.com
“Acceptable”
Disliked: Additional fee with no benefits to the customer, horrible room size, received room cleaning 1/4 days, no pride anywhere to be found in this disastrous hotel. Thrilled to leave and never return.
Reviewed October 13, 2026 • via Priceline.com