Royalton New York

Was a fine hotel once. Now it’s run down, dirty, no services, expensive. Use to be our favorite NYC hotel. Now to be avoided like the plague.

The lobby and elevators are quite old. But the room is surprisingly clean and comfortable with very good facilities.

This was once a fine hotel, but is now looking very tired. Its restaurants and bars are closed, not even coffee is available. Rooms have been cleared of almost everything -- there is not even a glass in the bathroom to rinse after brushing your teeth. Great location, but sadly in need of renovation!

Enjoyable stay, comfortable room. Only downside my bank card was hacked so be careful

The hotel provided a bathrobe and slippers as stated on Agoda, with no extra charge. The price was cheaper compared to other nearby accommodations — if there had been additional fees I would have chosen a different hotel. The front desk staff were friendly and fulfilled all our questions and requests. The air inside was pleasant, so I felt good when I woke up. Because we mentioned we were on our honeymoon, we even received special room service.

Liked: friendly staff, sparkling clean, comfortable bed, large bathroom and shower

Disliked: coffee/tea in room

Liked: Location and size of room - bathroom an shower were top tier for an “old” building.

Disliked: Asked for additional set of towels/washcloths but never came.

Considering it's New York, the room is large for the price and the location is the biggest advantage. You can walk to major attractions and the subway station is close, so getting around is convenient. However, the hotel feels old and worn, and you should definitely use a shower filter — when I attached my own portable shower head and used it, the filter turned black. Most inconvenient was the large delay in returning the security deposit. It's been six days since check-out and I still haven't received it, while the three other hotels I stayed at afterward have already returned their deposits.