Saigon Prince Hotel

Guest policies from the property

• Minimum age of guests is: 1 year(s).
• Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

• - As per the law, a foreigner cannot share a room with a citizen of Vietnam without a certificate of marriage as a proof. The property may reject the booking or request that a second room be booked upon failure to do so. - The hotel offers cable internet service in all guest rooms and the computer in the business center at no additional charge. - Club Lounge benefits will be provided when booked with room types: Club room, Club Suite room, Club Grand Suite room, and Apartments with details as below: - Buffet breakfast at Ocean Queen Restaurant or Continental breakfast at the Club Lounge. - Afternoon tea & snacks will be provided daily from 14:00 to 17:00 - Evening cocktails & canapés will be provided daily from 17:30 to 19:30 - Tea, coffee, and soft drinks daily served at Club Lounge - Late check-out until 15:00 and subject to availability. - 1-hour use of the Club Lounge meeting room per day (subject to availability) - 15% discount offered to the hotel transportation service. - At check-in, the hotel requires guests to present a valid photo ID with your address confirming the same name as the lead guest on the booking. - The hotel requires guests to provide credit card or cash deposit upon check-in. - For bookings paid with a credit card, you must present the card used to make the payment upon check-in. Failure to show the credit card used for payment to our reception team may result in the hotel requesting additional payment or your reservation not being honored. All rooms are guaranteed on the day of arrival. In the case of a no-show, your room(s) will be released, and you will be subject to the terms and conditions of the Cancellation/No-Show Policy specified at the time you made the booking as well as noted in the Confirmation Email. - All guestrooms at this property are non-smoking.
• - In case additional children show up at check-in (not listed in the booking): Children from 6 to under 12 years old will be subject to a surcharge in accordance with the hotel’s policy, payable directly at the Front Desk. • Children from 12 years old and above will be charged as adults, based on the hotel’s current rates. • The extra bed service will incur an additional charge as per hotel policy, payable at the Front Desk. • In case a room accommodates 02 children from 6 to under 12 years old sharing with 02 adults, 01 extra bed will be required and charged in accordance with the hotel’s policy, payable at the Front Desk.
• When booking more than 5 rooms, different policies and additional supplements may apply.
• Every weekend (Saturday and Sunday) from 18:00 to 23:00, Nguyen Hue Boulevard will become a pedestrian street as one of the regular ongoing events during weekends in District 1, Ho Chi Minh City. Therefore, all vehicles are prohibited during this period. To provide the customers with the best experience, please contact the property with the arrival flight details or arrival time in advance for their Concierge team to assist with your luggage at their normal pick-up point – Bitexco Finance Tower (Corner of Ngo Duc Ke and Ho Tung Mau Street)

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