Recent guest reviews
Published by Booking.com — shown unedited
“Acceptable”
Liked: The morning view was not bad
Disliked: The steps and stairs were very uncomfortable and not within safety levels. Since no lifts or elevators was very difficult
Reviewed October 17, 2026 • via Booking.com
“Great hotel with amazing views and caring staff.”
Liked: This is my second time in Ella. Serenite Ella exceeded my expectations. A very good hotel with exceptional cleanliness and views of the waterfalls from the balcony and the infinity pool. The breakfast served was really good. Even at dinner the food was very good and arrived in decent waiting time. Special mention to the staff. Everyone from breakfast staff to helpers who carry your bag, bar tenders at the restaurant and the front office staff were very kind and helpful. Highly recommend this hotel and would definitely return to stay at Serenite Ella. Thank you.
Reviewed October 14, 2026 • via Booking.com
“Stunning views, good food, nice staff”
Liked: The location was stunning. The staff were very good. The spa was excellent and we had a massage which was better than a more famous one in Sigara. Food was good and stunning views
Disliked: When we arrived our room had a lot of flies buzzing around which we had to kill. I hate flies. Could do with comfortable chairs to enjoy balcony and views. Excellent bath but needs dispensers to reach easily. For older people steps are quite dangerous
Reviewed September 27, 2026 • via Booking.com
“Excellent”
Liked: The room had amazing breathtaking views.
Disliked: Climbing the stairs to get to dining area.
Reviewed September 17, 2026 • via Booking.com
“Amazing stay and beautiful view. Comfortable, clean, lovely pool, and perfect staff.”
Liked: The hotel was extremely comfortable. A beautiful view in the middle of the mountains. Food was great, and they had beer and shisha available (which is not common). Staff were incredibly nice and helpful. I would've loved to stay longer.
Disliked: I knew this and it didn't bother me, but it's not walking distance to anything (which is the whole point if you want to have an amazing view in the middle of the mountains).
Reviewed September 13, 2026 • via Booking.com
“Excellent”
Liked: The views were amazing The Sri Sri Lanka Currys were exceptional The staff were kind
Reviewed September 12, 2026 • via Booking.com
“Exceptional”
Liked: Amazing view. Superb rooms. Attentive and caring staff.
Reviewed August 25, 2026 • via Booking.com
“Good quiet location with great views”
Liked: Nice location up in the hills, comfortable beds, big rooms and aircon worked well and nice and quiet.
Disliked: Our room was below the restaurant so every morning at 5am could hear furniture being dragged across the floor. Pool wasn’t very clean and anyone with mobility issues would struggle to get in and out. Day spa was very average, old beds that creaked, door left open during massage.
Reviewed August 25, 2026 • via Booking.com