Shangri-La Eros, New Delhi

Liked: Nice facilities, lovely spa

Disliked: A little on the pricier side compared to other hotels of the same standard. Location is good but very noisy at night

Liked: Best hotel gym anywhere

Liked: Excellent hotel with top notch service and a well informed, very courteous and amazing staff. Certainly at the top 3 of all my overall best hotel experiences ever. Everything went seamless and better than expected. Look forward to returning.

Liked: Restaurants were very good

Disliked: Expectation of tips

Liked: Everything was excellent!

Liked: Rooms were comfortable.

Disliked: When checking in, we paid the full amount but we were not told that we cannot post further bills to our room. It was very embarassing when the restaurant staff was chasing us and insisting on payment of bills on spot when we were there to eat only as resident guests. Further, at the time of checking in - we wanted to make another booking for the time that we were scheduled to return to Delhi. While the staff discussed details and ensured us that the booking was made, we were told at the time of check out that we do not have any further bookings. That was just lack of diligence. The coffee being served in the restaurants was not great and does not justify the price or the 5 star standards. It is sad to see the service quality of the hotel degrade this much.

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Liked: The pool. The room, the staff