Recent guest reviews
Published by Booking.com, Priceline.com, Agoda — shown unedited
“We had a delightful stay and our expectations were met.”
Liked: Staff responsive and friendly.
Disliked: heard some noises from hallway but not terrible.
Reviewed October 14, 2026 • via Booking.com
“Location! Location! Location!”
Liked: The location was great and the beds really confy
Disliked: A bit noisy sometimes
Reviewed October 09, 2026 • via Booking.com
“Certainly did not come up to Sheraton standards that we have come to expect over the world”
Liked: Location in downtown Brooklyn, convenient for the cruise terminal and easy access to uptown New York
Disliked: The front desk was run by young boys, who did not really know how to treat guests. The billing system was bad, I was charged twice on my cr cd and told it was a deposit that I would get back. Their invoice didn’t show the double payment but it was sorted and refunded eventually
Reviewed October 09, 2026 • via Booking.com
“Had a great stay. Hotel was in a great location. I would stay here again.”
Liked: Hotel room was clean. The room has all the amenities one would look for in a hotel room. The location was in great walking distance to my destination and to stores and restaurants, I would stay again.
Disliked: There wasn't anything major I didn't like. I wish the ice machines were on every floor, but that is minor.
Reviewed October 08, 2026 • via Booking.com
“Acceptable”
Disliked: IAs of now I have been charged 2 x's for my stay on 2 different cards
Reviewed October 07, 2026 • via Booking.com
“Stay was comfortable”
Liked: Had my own personal space
Disliked: A little noisy neighbors
Reviewed October 07, 2026 • via Booking.com
“Excellent”
Liked: Convenient to where I was going to be. I liked the coffee bar just off the lobby. Room was clean.
Disliked: A bit hard to find along the street at nighttime when I was arriving. Mattress a bit soft, but still comfortable.
Reviewed October 05, 2026 • via Priceline.com
StevenUnited States • Solo traveler
“Disappointing hotel in a lousy area”
I chose to stay here based on price, but this is a disappointing hotel located in a lousy area of Brooklyn. From the moment you walk in, the hotel makes an unpleasant impression. The front desk area is old and cluttered. The staff are not particularly presentable or professional. The on-site restaurant was shabby, appeared closed (but they said it was open), and not even serving food (bar only). The restaurant/lounge on the rooftop was closed for renovations or perhaps permanently (but still being advertised in the hotel). The local neighborhood has very little to offer in terms of a nice place to eat or a decent bar or convenience store. The room was fine, but most hotels have "fine" rooms - although I couldn't find a regular plug next to the bed stand to use to charge my phone. Just an overall disappointing experience. I will remember not to stay here in the future (I travel frequently to the city for business), even if they have a good price.
Reviewed October 04, 2026 • Guest Room, 1 King • via Agoda
