Recent guest reviews
Published by Agoda, Booking.com — shown unedited
“overall good”
stayed 1 night with my old age parents. location is very close to red light district but not nosy or anything. Rooms are big for Amsterdam. Breakfast was great. The only complain is that, the bellman did not help with our luggages into the car.
Reviewed October 13, 2026 • Superior Twin Room • via Agoda
mosheIsrael • Solo traveler
“Exceptional”
An excellent hotel in every respect.
Reviewed October 05, 2026 • Classic Room • via Agoda
“Comfortable bed, great staff but some serious shortcomings…”
Liked: Great location. Excellent staff. Comfortable bed.
Disliked: Beware - there are five stairs in every first floor room. The bathroom and closet were on the floor as you walk in and the bed, desk and a couple of chairs were downstairs. Our room was also right next to a loading zone on the street and it was quite noisy every morning at 7. We paid for a canal view…only visible if you leaned out and looked to the far right. There were also no drawers. When we questioned this at the desk, they responded—you have a wardrobe—we did not and there was no room to put one. The bed was very comfortable but we didn’t get housekeeping at all except for one of the three nights we stayed — after we informed the front desk. Lastly, the breakfast was 50 Euros per person, per day. One of their excellent concierges recommended an adorable breakfast place nearby.
Reviewed September 29, 2026 • via Booking.com
“Horrible experience and definitely not worth 1600 euros a night.”
Liked: The location of the hotel was excellent.
Disliked: Customer service was horrible. The room/rate I booked was supposed to have a butler however that was non existent (definitely false advertisement) I was unable to store medication, I was charged twice for the room although it was prepaid the request for taxi service was wrong the morning of departure, access to the spa services opens at 7 not 6. I could continue but I will be sending my complaint to cooperate and investors.
Reviewed September 13, 2026 • via Booking.com
“Great property but needs help redefining its 5 star status”
Liked: Good location
Disliked: Not exactly 5 star quality, and we were told that we were only allowed one complementary bottle of water per day. Food service delivery was poor.
Reviewed September 02, 2026 • via Booking.com
“Except for Diego the disagreable waiter the rest was excellent”
Liked: I like the location the building the special amability of nearly all the staff and the restaurants
Disliked: The bathroom having the toilette with no place to wash your hands and having to cross the shower to do so or step outside and enter again, and the step to go to the toilet for me is dangerous. A special mention of one waiter in the breakfast we had on the first morning. My husband was asking for his coffee with hot milk and he didn’t like the one this waiter brought so he tried to explain that he wanted a stronger coffee and he was obviously struggling in his poor english. This waiter never said he knew Spanish and asked if he wanted an espresso, to which my husband said yes something that tastes stronger, simply remember this was breakfast and he had clearly asked for coffee with hot milk. He came back qith a tiny cup of coffee to which my husband said “no please I want a big cup to have coffee with milk but more coffee”. The waiter made a face as if he felt bothered only spoke in English and then sent a large cup of coffee with a waitress. Some minutes later another person at at the table next to us and this waiter talked to him in perfect Spanish. We were amazed and felt very disgusted and angry because he obviously new that my husband doesn’t speak good English he heard us speaking Spanish and never offered to talk in Spanish to understand what kind of coffee he wanted. The following morning he had his free day so we were happy no to see him but I asjked what his name is to be able to give my negative opinion on such a lack of consideration such a desagreable man. We were in Europe 20 days in different countries and hotels. We never had a problem with anyone. In this hotel every person in reception the other waiters like the italian young waiter at night who was so nice and the man whom we had to make the reservations, all very nice people. Only this waiter Diego from Colombia I hope he gets reprehended as he is treating with clients and he should have a more respectful way of treating tourists.
Reviewed August 27, 2026 • via Booking.com
DanielaFamily with young children
“Our stay was impecable. Beds and pillows were super comfortable. But the attention of all the staff was the cherry of th”
Liked: Beautiful historic building, perfectly preserved. Entirely refurbished inside to make it comfortable and modern.
Reviewed August 21, 2026 • via Booking.com
“Exceptional”
Liked: The location is amazing. The hotel is beautiful and clean. The staff is really so helpful and professional. We want to mention Diego who took care of us for their amazing breakfast. Don't miss it! Paul, Hugo from Oreoles, great restaurant, Val from the Flying Dutchman What a classy place.
Disliked: Would have liked a USB plug in the room.
Reviewed August 02, 2026 • via Booking.com
