Sol Guadalupe

Liked: The location and stuff are the only good things about the hotel

Disliked: Very loud clientele, not the cleanest hotel and the room doesn’t look anything like the pictures

Liked: Everything

Liked: Nice clean hotel, no real issues.

Disliked: The food is very very average, and you have to pay for the drinks even if you have dinner included

Myself and my wife booked one Sol Sea View Room for 3 nights, from 28 September to 1 October, 2025 through Agoda.com, reference no. ***. We were allotted room no. ***. We were expecting a decent stay but sorry to say that we were really harassed on the last night of our stay in your hotel. We had our flight early next morning, i.e. 02 October and had to leave the hotel at 09:25AM. Last night, suddenly at around 00:30 (12AM), two people barged into our room without any notice or knocking on door, one security guard and another staff of the hotel. We were scared at first and then shocked to see the whole room was overflowing with water upto the ankle. All our luggages, old cloths that we brought with us, souvenirs bought from Magaluf, newly bought cloths from Zara in Palma, cloths bought from Cala D'or got totally soaked in water and damaged. Even we were not allotted any other room until 2PM. Finally, after a lot of effort and follow up in the reception, we were allotted room no ***. However, there was no one to help us out to dry our cloths and items or to carry our luggages to the newly allotted room. We asked for the Manager of the hotel but were told that the Manager was not there and we can speak next morning. Accordingly, we asked for the Manager in the reception at 9AM but were again surprised to not find the Manager until 09:25AM. We were forced to leave without talking to the Manager as we had a flight to catch. This was totally unprofessional and unacceptable as they ruined our vacation experience after we spent so much money to be there all the way from India. We even had to travel next morning putting wet cloths on. We suffered the following damages and losses: 1. Damage of new Zara dresses bought from Palma worth 77 euros. 2. Damage of souvenirs bought from Magaluf worth 63 euros. 3. Damage of new cloths bought from Cala D'or worth 48 euros. 4. Spent one night in a room of lower tariff (***, with no sea view). 5. We had to carry wet cloths in the suitcases to the airport with lot of additional weights. Till today, we have not been paid any compensation even after they promised and our repeated follow-ups. Sticking a few photographs and videos for reference

Hotel it's self was nice they have security on the door but! Had ants on the balcony and loads of hair! The room was nice but the bed was broken and the TV remote looked like someone had vomited all over it, small things but I have to be honest. The price I paid through Agoda was amazing so I overlooked all these issues. I was only there 3 nights and the staff where lovely Would I go back?,....... Depends on price

Liked: Animation stuff, especially Marcus, Raul, Diego

Disliked: Nothing. The worst hotel I have ever seen.

Liked: Animation team

Disliked: Definitely Not a 4-Star Hotel – More Like 2 Stars at Best

Liked: The only bright spot in the entire stay was the animation team. They were truly fantastic — both the sports activities and kids’ entertainment were handled with energy, care, and enthusiasm. They worked tirelessly every day and were genuinely engaging. Huge thanks to the animators – they deserve a solid 5+!

Disliked: I would never stay at this hotel again. The entire place is extremely old and worn-out, with no signs of proper maintenance or care. The rooms were in terrible condition, and cleaning was practically non-existent. Housekeeping did nothing except barely make the bed, and that too in a sloppy way. Over six nights, we never once received a refill of tea, coffee, or sugar—only what was given on the first day. It honestly felt like they were cutting costs on absolutely everything, to a ridiculous degree. The staff was incredibly rude, especially at the reception. On our last day, we informed them the night before that we’d be checking out at 5 AM and asked about breakfast. The receptionist told us to go to the restaurant at 5:15 AM. We woke up early, went downstairs as instructed, only to be told by the morning receptionist that he had no idea about any of it. Total lack of communication and professionalism. The only decent people in the entire hotel were the animators. Apart from them, the staff were rude, unhelpful, and seemed uninterested in doing their jobs. This hotel may be marketed as a 4-star property, but in reality, it’s barely 2 stars in terms of service, cleanliness, facilities, and hospitality. Avoid if you’re expecting anything close to a proper hotel experience.