Sonesta ES Suites Tempe

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Liked: Booked and there was no rooms.

Disliked: Rude

Liked: Reception Guy and check out lady

Disliked: need to get my caution $150 back like now

Liked: It was very convenient for visiting different areas of the Phoenix metro area.

Liked: The food was acceptable

Disliked: Extremely Rude and Unprofessional Management We had a very disappointing experience at this hotel, and unfortunately, the manager’s behavior made it significantly worse. Before our stay, we contacted the hotel to arrange for my husband to check in, since the reservation was under my name and I would be arriving later. The hotel confirmed that he had been added to the reservation. However, there was apparently no record of this arrangement when he arrived. After spending the night at the hotel, I approached the manager to discuss what had happened. I was simply looking for an explanation as to why something that had been confirmed in advance was not reflected in their system. Instead of listening or attempting to address my concerns, the manager immediately became rude, raised her voice, and started yelling at me. When my husband became upset about the way she was treating me, she told us we were leaving and made it clear that she didn’t care. I understand that mistakes happen, and I would have been perfectly willing to listen to a reasonable explanation. What I cannot understand is why a manager would respond to a guest’s legitimate concern with such hostility and disrespect. Customer service is not just about providing a room. It is also about how guests are treated when something goes wrong. We were not asking for special treatment, just basic professionalism and respect. Unfortunately, we received neither. I have rarely experienced such an unprofessional response from hotel management. Extremely disappointing.

Liked: Affordable & the rooms were very nice.

My husband didn’t like it so we left. The grounds were not clean. Sidewalks were stained and dirty. The unit itself was pretty decent with stainless steel appliances but you could still tell the place was a bit dated. Inside the room Despite us not liking the room, I want to say that the host at the front desk Craig was the nicest person ever. Very understanding and willing to work with us in any way. I give him a 10 out of 10 for customer service.

Liked: It was a good amount of space for the price I liked how close it was to everything I liked that it had 2 bathrooms and the kitchenette

Disliked: It was a bit dirty. The chair in the living room was all marked up, probably by little kids There were stains on the curtains in the bedroom.