Staybridge Suites San Antonio-Stone Oak By IHG

Liked: This is a great place to stay for the money.

Disliked: No hot water, it barely got to room temp, but at least it wasn't cold. It was also poor water pressure for a king suite. I know this is recently renovated, but this lack of hot water and pressure is a new development.

Liked: It was excellent!

Liked: Cleanliness

Disliked: Pool towels not readily available in the pool area.

Disliked: Cockroaches in the room

Liked: The breakfast was average

Disliked: No housekeeping service pn weekends except you are staying more a week or you arri ve before 5pm ti request service. Any late arrival is almost our of lock. This is the first in my over 40 years of traveling with no housekeeping on weekends

Liked: The reception was friendly, and the whole check-in process went smoothly. The room and halls smelled good and clean. The room itself was clean and tidy. Breakfast was also good for what it was and had a nice variety. The basement parking was also very nice to have. The location was also close to the shops I wanted to go to.

Disliked: I mainly didn't like that there were roaches present in the kitchen and the restroom. Also, the water would spill out of the shower, so I had to clean it up.

Liked: The staff. The gentleman at the front desk who checked us in was the definition of friendly professionalism and the best choice to put in front of customers. Would love to go back to theis property in the future for this level of treatment.

Liked: Location and breakfast was ok.

Disliked: Not clean, pet area is limited to one small place. No one clean this area a lot of pet poop. I would not use this area at all there was only one poop bag station. To get to the poop bag station you’re subject to step in poop not cleaned at all. The room was filthy stained curtains, torn up furniture, floors not cleaned, paint missing off walls. The AC unit was so loud it sounded like an airplane engine starting and stopping. I mentioned this to front desk I was told remodeling was going on I didn’t get offended another room. This my first time staying here and it would be my last.