Recent guest reviews
Published by Agoda — shown unedited
CharleenMalaysia • Couple
“Cleanliness needs improvement”
Cleanliness needs improvement - floor was sticky and there was a cockroach in the room. There is no convenience store or food stalls around, especially at night. We couldn't even buy food at night. Not recommended.
Reviewed November 01, 2026 • Standard Queen • via Agoda
BoonMalaysia • Solo traveler
“Sunstone Hotel Penang”
Big and clean room. Near to Hospital Lam Wah Ee. But no parking available at all.
Reviewed October 27, 2026 • Standard Queen • via Agoda
“Excellent Stay All Around”
A very enjoyable stay with excellent value for money and a convenient location. The property was clean and well maintained, the facilities were impressive, and the staff were consistently friendly and helpful. Everything came together smoothly, making this an easy place to recommend for a comfortable visit.
Reviewed October 13, 2026 • Standard Room with No Window • via Agoda
LowMalaysia • Family with teens
“Affordable but disappointing”
I’ve stayed at this hotel twice because of its great location. There’s a famous food court right next to the hotel, and it’s also very convenient for getting around. Parking is easy to find as well. However, the overall experience was quite disappointing. During our first stay, the air conditioning in our room was not working properly. On our second stay, we were given a different room type from what we had booked through the app. We booked and paid for a room for 3 adults, but were initially given a room with only one queen-size bed. What made it even more frustrating was that we actually paid more through the app than the walk-in price displayed at the hotel lobby. Although the staff eventually changed our room, the new room had a very strong and unpleasant cigarette smell. Fortunately, on both occasions, the foreigner/ Malay staff at counter was very friendly and helpful. He responded quickly and try his best to help us resolve the issues. The location is definitely a plus, but I hope the hotel can improve its room conditions and booking arrangements.
Reviewed October 03, 2026 • Standard Queen - No Window • via Agoda
“Exceptional”
Terbaik
Reviewed September 21, 2026 • Standard Triple - No Window • via Agoda
ZulkarnainMalaysia • Couple
“Clean, Comfortable and Convenient”
I stayed here for 6 days and had a really good experience. The room was clean and comfortable, and the staff were friendly and helpful. The location is also very convenient, with easy access to the city and nearby places. The only downside is that parking is a bit limited, but overall, I really enjoyed my stay. I would definitely recommend this hotel and would be happy to stay here again.
Reviewed September 07, 2026 • Standard Queen • via Agoda
SusilawatyMalaysia • Group
“Sunstone hotel”
A fantastic stay for a quick weekend getaway. The room was spotless, the bed was very comfortable, and the staff at the front desk were exceptionally polite and quick during check-in.
Reviewed September 05, 2026 • Deluxe Family King Suite • via Agoda
MaliniMalaysia • Family with teens
“Exceptional”
Room spaces,got coway and clean
Reviewed September 03, 2026 • Superior Twin • via Agoda
