Sura Hagia Sophia Hotel

One of the best breakfast spread I have seen. Special mention to the team of Aura restaurant, exceptionally warm, attentive and personal in their approach making us feel with our 1 year old at home. Special mention goes to Ms Maryam, excellent host.

Liked: Breakfast waiter was the best experience about our whole stay.

Disliked: We were stuck in the basement next to cleaning supplies which stunk the whole time. One morning I saw dog poop outside our door. We were overcharged at check in because we had children

I can’t believe this is supposed to be a 5-star hotel. As a frequent traveller, this has been one of the most disappointing hotel experiences I have had. I booked this hotel nearly ONE YEAR in advance, yet we were given what felt like one of the worst rooms in the hotel — in a very noisy location close to reception and the rubbish area. Reception was chaotic when we arrived because of a large group checking in, and I felt that very little attention was given to us. I had also requested an extra bed, but my request was ignored. I asked if we could change rooms, but I was told they could not move us because a large group was staying at the hotel for several days. This was extremely frustrating. We had noise until around midnight, making it very difficult to sleep, especially as I am travelling with my elderly mother and my 11-year-old daughter. To make matters worse, there was no housekeeping service provided to our room. I even had to ask for clean towels myself. This is definitely not the level of service I would expect from a hotel advertised as 5-star. As an Asian guest, I also felt uncomfortable with the way I was treated and wondered whether we were being treated differently. I cannot know the reason for the treatment, but this was genuinely how the experience made me feel. After receiving such wonderful, genuine customer service from Avilla Cave Hotel in Cappadocia, the difference was shocking. Metin at Avilla was an example of what excellent hospitality should look like. Great location, but unfortunately the service and room experience have been extremely disappointing. Booking almost a year in advance and still receiving such a poor room and level of service is very hard to understand.

Liked: Great expirience. Warisha was very helpful and kind.

Liked: EKREM BEST OF BEST BELLBOY GREAT

Liked: EKREM BESTOF.THE HOTEL.BIG.GUY

Liked: Warisha took very good care of me during breakfast time. She made sure I had gluten free bread and cupcake every morning

Disliked: The bathrooms could use some modernisation

Liked: Eren was the best reception all is good