SYN Boutique Hotel

It was a shame the main pool was under renovation, but the staff service, room condition, and breakfast were all great. There was another pool available, but it had almost no shade and we had to set up the beds and parasols ourselves. It would have been nice to have been informed that the main pool was under construction.

Room very clean and staff very friendly and good service.

Liked: I love the cleanliness of the room, central location in Nimman area, the wide spread offering at breakfast and most of all, the staff of the hotel made the stay the most memorable. Firstly, I would like to compliment Khun Fong at Front Desk who always brings me so much joy with her warm and kind smile when I arrive to check in. She is so thoughtful to always welcome me back by my name as I approach the front desk. Secondly, I would like to compliment the team of staff at the restaurant during breakfast. Thank you to Am, Aomsin, Kong, Pang for their dedication to their work. I was last here in March 2026. When I returned to the hotel this time, Pang and Am were able to remember my usual drinks and eggs order even before I said anything! They truly demonstrate care and put in heart to remember what guests like. I am deeply impressed. Lastly, I would like to compliment Khun Bon and Khun Gui from concierge. I have seen them the first time I stayed with the hotel in 2023 till now. Each time I return, I feel so welcomed by them like brothers. They truly warm my heart and make Chiang Mai feel like my second home. I have seen so many staff come and go over the years and they are the ones who have stayed committed to their work. I love how each time they speak about their passion for the work that they do here and how they go beyond their duty to take care of the guests. Please extend my deepest appreciation and acknowledgement to all of them. Thank you!

Disliked: Nothing. Everything was excellent!

Overall satisfied

I booked because the pool looked great, but construction was going on during my stay so I couldn't use it, which was disappointing. They did upgrade my room as compensation, and the staff kindly explained and handled everything. The room condition was excellent and very clean. Maya Mall was about a 15-minute walk, and the hotel provided a shuttle every hour. I definitely want to try the renovated pool on my next visit.

I was very impressed with my stay at SYN Boutique Hotel. What I liked most was the flexible stay concept — being able to check out at the same time as check-in — which made planning my trip more convenient and got more value from my time there. Staff in every department provided excellent service, from reception and the restaurant to the housekeeping team. Everyone paid attention to details, took great care of guests, and were always ready to help with a smile, which made me feel especially welcomed and well cared for. The room was clean, the atmosphere pleasant, and the hotel is in a convenient location, with easy access to restaurants, cafés, and attractions in Chiang Mai.

This hotel is tucked away in a corner of another hotel's courtyard. The room facilities and location are average. The hotel is right on a main road, and there's nothing nearby, you can't even walk to a 7-Eleven. The price-performance ratio is acceptable.

variaty of breakfast selections and polite receptionists.