The EVE Hotel Sydney

Wants to be five star but needs to invest in 1. Staff training - all delightful but lacking in the polish that is mandated by a 5 star offering. Can be casual but professional; please check that all your staff wear deodorant - this should be a minimum requirement 2. Pillows - No feather pillows. There should be a selection on the bed 3. Check in - I checked in late, was tired and had a new trainee attenpt to check me in. She was unsuccessful. Happy to support training but at an appropriate time and with appropriate senior oversight. 4. Check out - charged for parking even though I had no car. Thankfully picked up by staff when I mentioned that I had ordered a taxi to the airport. I would not have checked.

Liked: I stayed at The Eve to watch at AFL game as it was within walking distance to the SCG. My stay was truly exceptional. Best part was the service, all the staff were so attentive. The on site restaurant Olympia has great food. The hotel feels luxurious and the rooms are comfortable, stylish and modern. I really can’t fault my stay and will gladly be back!

Liked: Beautifully decorated and very clean. I loved the pool area and the connection to Olympus. The service staff were excellent, polite and helpful. The pool area was immaculate.

Disliked: Nothing to dislike

Liked: Really unique and beautiful hotel. Lovely to look at, so much attention to detail. A place you could never leave.

Disliked: Only downsides were the lack of bar at the pool, not enough elevators, and the panels to control the lights stay on at night so they were easy to notice when trying to sleep.

Liked: Absolutely beautiful boutique hotel

Liked: Comfort

Disliked: All the construction happening right now.

Liked: Location in Surry Hills

Disliked: Initially had to carry luggage up stairs from ground floor, despite there being a lift but no clear indication. On receiving key card, after having to make a deposit, went to room and card didn't work. Had invited family over to meet in rooftop bar - on their arrival, I was then told it was closed for refurbishment, but no notice on the booking. Was given free drink each in restaurant instead, but tables very dirty and had to ask to be cleaned. Next morning I was charged for drinks by reception. Shower power was weak. Breakfast is not a buffet, not given any explanation just a menu to choose one item from it. Restaurant staff abrupt thinking it was trendy I guess. All in all, property looks smart and innovative, but inherently unpractical and not a 5 star service standard.

Liked: Beautifully designed interiors, great location and very friendly staff.

Disliked: Just bad timing but it was a shame to not have either the downstairs bar or the rooftop bar / dining available. I’ll definitely return for those.