THE GRAND LOTTE SEOUL - Formerly Lotte Hotel Seoul

Guest policies from the property

Infant 0-1 year(s)

Stay for free if using existing bedding. Note, if you need a cot, it may incur an extra charge and is subject to availability.

Children 2-12 year(s)

Stay for free if using existing bedding.

• All children are welcome.
• Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

• Guests must present a valid ID at check-in, and the hotel may verify that it matches the reservation details. If a guest refuses to present ID without a valid reason or provides false information, the hotel may deny the stay. (*Purpose of collection: to verify guest identity and prevent minors from staying.)
• 1. Due to a current system error, room types may be displayed incorrectly. For detailed confirmation, please contact the reservation site directly. 2. To prevent credit card fraud, the name of the main guest on the reservation confirmation must match the actual guest’s name at check-in. Please ensure that the reservation is made under the actual guest’s name. If the name on the confirmation and the actual guest’s name do not match, check-in may be delayed or denied, and additional charges may apply. 3. The breakfast venue may change depending on circumstances. 4. The services of this property are subject to change without prior notice. 5. The sauna, swimming pool, and golf practice range are closed on the last Monday of every month. 6. As part of the 'Re:think' campaign to reduce the use of disposable items, toothbrushes, toothpaste, razors, and shaving gel are not provided (effective April 15, 2022). These items are no longer complimentary and can be purchased from the minibar. 7. Namsan view rooms can be requested at check-in and are subject to an additional charge (the Namsan view surcharge varies by room type and starts from KRW 36,300).
• Lounge Usage Guide Breakfast Buffet: 06:30 AM–10:00 AM Afternoon Tea: 03:00 PM–05:00 PM Happy Hour: 06:00 PM–08:00 PM All-day Refreshments & Beverages: 06:30 AM–10:00 PM Guests of all ages are welcome in the Club Lounge and Le Salon Lounge. However, minors must be accompanied by an adult during alcoholic beverage service hours. Only guests aged 13 and above may enter the La Sim Lounge. Service locations and hours may change without prior notice depending on circumstances.
• All special requests are subject to availability and are not guaranteed by the property. For inquiries please contact the Agoda Customer Service.
• The name of the guest checking in must match the reservation, ensure the guest name is correct at the time of reservation.
• When booking more than 5 rooms, different policies and additional supplements may apply.

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