Recent guest reviews
Published by Priceline.com, Booking.com, Agoda — shown unedited
“Excellent”
This guest did not leave comments about this hotel.
Reviewed October 07, 2026 • via Priceline.com
“Did not like the staff. Did not enjoy the hotel.”
Liked: Arriving at the hotel, they have transfered us to another hotel saying they have a technical issue with booking and ended up over booking us. They sent us to a worse hotel with aging rooms. I did not enjoy that.
Disliked: The front desk did not want to give us refund or compensation for the hotel switch, which is not from our request. We had to write multiple emails and complaints for them to provide us a small refund.
Reviewed September 24, 2026 • via Booking.com
“Great stay.”
Liked: Location, room design, amazing breakfast.
Reviewed September 17, 2026 • via Booking.com
“Perfect”
Liked: The property was in a prime location, the service and staff was next to none and everything was so clean. Also have to mention Lisette who ensured we had anything we needed and literally was the kindest soul, anyone’s day will be left improved after meeting Lisette, what a wonderful person.
Reviewed September 17, 2026 • via Booking.com
“Very good”
Liked: 5 start LHW Hotel. Bedding. Hotel with true history! Big Rooms. Great body products (Soap etc)
Reviewed September 16, 2026 • via Booking.com
“Exceptional”
Liked: Room is clean Staff are soooo kind Location is great
Disliked: Rooftop close early
Reviewed September 16, 2026 • via Booking.com
AmitIsrael • Business traveler
“Good hotel in times Sq”
nice and clean, i came during busy time so prices were not great
Reviewed September 15, 2026 • Premier Room with Two Queen Beds • via Agoda
NAYOUNSouth Korea • Group
“Noise”
There is no soundproofing at all — you can hear people walking in the hallway and the elevator noise. The shower head holder in the bathroom was broken. At check-in they list that you get bottled water, Wi‑Fi, and other items but say you have to ask for them and they won’t give them all at once — you have to keep requesting. They double‑charged my room rate at check‑in. I asked several times; they said it was a deposit, but at check‑out they gave me a bill for the room charge. I showed the receipt from Agoda and asked them to check, but they said they had received nothing from Agoda, made me wait sitting there for over 30 minutes, didn’t cancel the charge, and told me to sort it out after I returned to Korea. Agoda eventually confirmed the double charge was the hotel’s mistake, but the hotel never replied to emails or apologized. The whole process was extremely complicated and took a long time... I booked because it was listed as five‑star, but everything is worse than even a three‑star hotel.
Reviewed September 14, 2026 • Superior Two Queen Room Accessible • via Agoda