The May Fair Hotel, Mayfair, London

Liked: Made my families weekend, memories.

Liked: Great staff

Liked: The May Fair Hotel is in an excellent location, and our room was spacious and comfortable. The front desk staff were pleasant, helpful and professional throughout our stay.

Disliked: For a 5-star hotel, we felt some of the service and attention to detail fell below expectations. There was no turndown service, no room slippers, limited amenities, and even no teaspoon provided for making coffee. Housekeeping was also inconsistent — on one occasion our room was only serviced around 5:30pm, and towels and the bathroom floor mat were not always replaced. Most disappointing was that I had requested a surprise birthday arrangement for my daughter for our arrival, but unfortunately nothing was arranged. It was meant to be a special moment for her, so this was particularly disappointing.

Liked: I booked in later and was super surprised to get an amazing room upgrade and late check out

Disliked: Location. I had meetings in the area so easily within walking distance distance

Liked: We didn’t get the name of the Concierge but he want out of his way to make our stay exceptional. We happened to mention it was my husbands birthday and with that a lovely bottle of fizz as sent up to our room. Really lovely touch!

Disliked: Breakfast was a little chaotic but with the amount of guests staying I guess it’s inevitable!

Liked: Well appointed rooms and good breakfast Convenient location

Disliked: Front entrance staff variable and a couple of them need further training Little consideration for women’s needs…… coat hangers and lighting for doing hair and makeup!

Liked: Dear May Fair Hotel Management, I would like to take a moment to express my sincere appreciation for the wonderful experience I have once again had at The May Fair Hotel. I have been staying at The May Fair for several years, and it has always felt like a second home to me whenever I visit London. The hotel’s location, atmosphere, comfort, and above all, the level of service are truly exceptional. However, during this stay, I would especially like to recognize Irina at the Reception. She was absolutely outstanding. Irina went far beyond what I would normally expect from a hotel receptionist. She was incredibly warm, professional, patient, attentive, and genuinely caring. From the moment I arrived, she made me feel truly welcomed and valued as a guest. Her attitude, smile, professionalism, and willingness to help with every little detail made a real difference to my stay. What impressed me most was that her service felt genuine. She was not simply doing her job; she made me feel that she genuinely cared about my experience and wanted to make my stay as comfortable as possible. Employees like Irina are a real asset to The May Fair. Her professionalism and exceptional guest service represent the hotel at its very best, and I strongly believe that such dedication deserves to be recognized and appreciated by management. Please extend my sincere thanks and appreciation to Irina. She is truly one of the reasons guests remember a hotel and choose to return. Thank you once again to the entire May Fair team for another excellent stay. I look forward to returning soon. Kind regards, Ahmed

Liked: Everything, it was lovely overall

Disliked: The rugs under the bed were stained