The Ritz-Carlton Abu Dhabi, Grand Canal

Liked: Truly friendly staff. Nice ambiance

Disliked: .

Liked: I had an amazing stay at the Ritz. The staff were incredibly helpful,welcoming,and attentive throughout my stay.. I really appreciated the kindness and flexibility.Great experience overall,and I would definitely stay here again.

Liked: We had a really great stay at the Ritz-Carlton Abu Dhabi. The staff were so friendly and welcoming, which made the experience even better. The resort is huge, with beautiful facilities and plenty to enjoy. Honestly, our only regret was that we stayed for such a short time — we wish we could have stayed longer!

Disliked: Breakfast was very good overall, although I felt the selection of cakes and pastries could be improved, both in variety and taste.

Liked: The staff are what made me come back again and I will definitely keep coming back! They are unbelievably kind, warm, and genuinely welcoming. Their hospitality is truly exceptional and made my stay feel so special. Sending greetings to everyone, especially Salman, Ibraheem & Ira.

Liked: I really loved the beautiful marble floors, they were so clean and shiny. The staff were really polite and helpful, the room was spacious. I loved about everything in the hotel, it will stay in our memories, so glad we visited.

Liked: I would like to express my sincere gratitude to the entire team at The Ritz-Carlton, and especially to Erica, who made our stay truly exceptional. This hotel exceeded all of our expectations. In fact, after staying at Emirates Palace, we never expected that another hotel could impress us even more. But The Ritz-Carlton managed to do exactly that. From the moment we walked through the doors, we were amazed by the way the staff treated their guests. The communication, warmth, attention, and genuine care were simply outstanding. We immediately felt at home, as if we were being welcomed by people who genuinely cared about us and wanted us to have a wonderful stay. I would especially like to mention Erica. She is an absolutely wonderful person and a true example of exceptional hospitality. Thank you, Erica, for all the care, attention, and support you gave us. After our experience with Emirates Palace, where we had a very disappointing situation with a forgotten item, Erica went above and beyond to help us. She personally arranged for the lost item to be returned to us, completely free of charge. This was especially meaningful to us because Emirates Palace had asked us to pay AED 250 for the same kind of delivery. We truly appreciated this gesture. It was not about the money, it was about the attitude, the willingness to help, and making the guest feel that their problem matters. This is exactly what luxury hospitality should be about. Overall, The Ritz-Carlton completely exceeded our expectations. The facilities are beautiful, but what truly makes this hotel special is its people. The level of hospitality, personal attention, and genuine care we experienced was exceptional. A very special thank you to Erica and the entire team for making our stay so memorable. We will definitely remember this experience and would be very happy to return.

Disliked: Nothing, everything was perfect!

Liked: Staff were amazing!!

Disliked: There was contraction noice all day, which was very disturbing, other than that everything was perfect

Liked: the location is good and staff were excellent

Disliked: the aircondiitoning in the 2 rooms was notworking and we had to call the reception 2 times to send technician to solve the issue.