The Ritz-Carlton, Vienna

Liked: Great room with high ceiling and very comfortable bed. Bathroom great and temperature control good. Location perfect and beautiful right at the edge of the park. People lovely incl the breakfast experience.

Disliked: There was a second front entrance near the main entrance, but it was never attended and I was never informed that it was actually the better entrance for my room, avoiding extra sets of stairs up and down. However, I felt a bit insecure whenever I used it as there was no security there, so anyone could enter the hotel there and access the entire building and all floors without being stopped.

Liked: Only location

Disliked: The description of room was not in line with the real picture. We have reserved the room with balcony on photo and with the additional note to the booking that we need a room with balcony. However, we have received the corner room with very bad furniture arrangement. Although we came earlier and asked for it during check-in, we were waiting for check-in till 3pm. We overpaid for nothing, the staff was care only for money and deposit. No customer relations at all. Shame for such a big name

Liked: Staff, clean room, location

Disliked: Noise from GYM while experiencing SPA

Liked: The hotel staff all in all are excellent and they are very interested to make sure our stay is perfect

Disliked: Nothing to be mention

Liked: It’s out of my surprise to the check-in service of this five- star hotel, firstly we arrived slightly earlier than the check-in time. We were asked to wait for a bit. We had our big lunch and came back after 3:00 pm, we were told the room is still not ready, we ended up waiting another 30 minutes.

Liked: The suite was fantastic and the Hotel staff amazing we celebrated our Ruby wedding anniversary at the hotel restaurant. We were treated as special gusts by all the staff on the day of the anniversary. The meal was made special for us by the restaurant staff especially Andrew who looked after us and made our celebration very special.

Disliked: Nothing everything was excellent

Liked: Exceptionally clean, spacious and comfortable room and amenities. Delicious breakfast and timing. Special thanks to the Reception desk, the concierge and breakfast teams; they were very welcoming and helpful. We appreciated a lot their tips and guidance for our visit to Vienna.

Disliked: -----

Liked: Everything