Recent guest reviews
Published by Priceline.com, Agoda, Booking.com — shown unedited
“Exceptional”
Liked: Location in proximity to everything!!
Disliked: No
Reviewed October 14, 2026 • via Priceline.com
JanetUnited States • Group
“Midweek stay”
Location was excellent. Room was very clean. Muggy and hot when we arrived, but temp came down quickly with AC. Water pressure in shower terrible. Beds were comfy. However, we stayed in a suite and what old that the sofa would pull out. So I did not pull out to convert into a bed, and it was very uncomfortable. For a roll away bed. Was nice. The food offered for breakfast was fresh and good as well. This staff was super nice and helpful. Photograph pictured on site looked different than room, but the room was acceptable
Reviewed September 13, 2026 • Double Double Studio Suite With Balcony • via Agoda
“Exceptional”
Liked: Location, fast valet, nice bar
Reviewed September 04, 2026 • via Priceline.com
“Exceptional”
Liked: Location
Disliked: Stayed longer
Reviewed August 12, 2026 • via Booking.com
“Hotel was great. Casa Madera senior staff was terrible. Bar staff was excellent but.”
Liked: Good location. Reception staff excellent.
Disliked: $75 for overnight parking is ridicules. Casa Madera hostess was sooooo rude. Restaurant manager ignored my request to move tables then later offered to comp my dessert but still charged me for it. We will never return to that restaurant.
Reviewed August 10, 2026 • via Booking.com
“Not recommendable if you are planing to spend a good time relaxing by the pool”
Liked: Location is great.
Disliked: Pool area is not only for hotel guests. It gets overcrowded from people walking in during the day. My friends and I had to leave after one hour since the pool allegedly had our spot “reserved”. Previously for someone else. We complained about the fact that there was no “Reserved” sign placed. Concierge and pool staff do not follow the same argument about pool access. Something really strange and odd happens around the White Rabbit area. In conclusion, not a respectful treatment to hotel guests in order to benefit from walk-ins
Reviewed July 27, 2026 • via Booking.com
“Exceptional”
Liked: Looks nice and modern. Front desk male staff working the 07-03 shift at 5:00pm was awesome.
Disliked: Hotel parking fees are so high and there are no free street parking nearby.
Reviewed July 13, 2026 • via Priceline.com
“Ok”
Liked: The bed
Disliked: The refrigerator was small when I hung my tile up. The tile rack came down. It was improperly put up. that the TV wires you could still see they were not hitting and also that the menu guide on the TV was not working. and also the DJ was EDM. It said it was hip-hop. And that when we wanted to go into the restaurant inside the hotel, they said we had to hurry up and make a decision in order to make a reservations, but it was not a lot of people in the restaurant when I went to tell them can I come back and I already said no we're already closed that made no sense. And also parking is $75. That's too expensive. Also, that in the bathroom, the wallpaper was peeling from the bottom up to the ceiling not luxury at all.
Reviewed July 06, 2026 • via Booking.com
