Recent guest reviews
Published by Booking.com, Agoda — shown unedited
“Fantastic hotel in Kyoto, amazing staff and wonderful breakfast”
Liked: Very nice hotel, great room with super comfortable beds. Breakfast was incredible
Disliked: As I booked my room with BOOKING.com, unfortunately I didn’t get my BONVOY loyalty points
Reviewed October 07, 2026 • via Booking.com
“A wonderful place to stay while in Kyoto”
Liked: Great location! The rooms are spacious enough and very clean. The staff is very friendly, well trained and attentive.
Reviewed September 18, 2026 • via Booking.com
“Exceptional”
Liked: Cleanliness and very courteous staff. Very comfortable bed
Disliked: Far from city center
Reviewed September 16, 2026 • via Booking.com
“Very pleasant and convenient stay”
Liked: View from the balcony room for the last five nights
Disliked: The room initially allotted to us for our first night was very depressing contrary to what was told to us at the check-in desk.
Reviewed September 14, 2026 • via Booking.com
“Lots to do”
No need to leave the hotel: plenty of good restaurants, big pool and great gym, a nice bar, a couple of shops and a hairdresser and barber shop. Has parking too and EV charger. Staff is great.
Reviewed August 20, 2026 • Club lounge access, Junior Suite, 1 King • via Agoda
AUDREYJapan • Solo traveler
“Lots to do”
Great gym, great pool, great restaurants, a convenience store inside the hotel and places for head spas.
Reviewed August 20, 2026 • Deluxe, Guest room, 2 Twin, Heian-Kyo view • via Agoda
MitsuruFamily with young children
“Exceptional”
Liked: Everything was perfect. The room was clean and comfortable, the staff was polite and friendly. Breakfast was delicious with many choices to choose from. Hot spring was very relaxing as well.
Reviewed July 28, 2026 • via Booking.com
JayFamily with young children
“Stay was great, we could use better communication with some of the staff.”
Liked: Breakfast was excellent
Disliked: Staff could use English lessons.
Reviewed June 11, 2026 • via Booking.com