Tierra Viva Valle Sagrado Hotel

Todo ok

Liked: Friendly staff, excellent restaurant, clean room and comfortable bed.

My experience at this hotel was unfortunately very disappointing due to location, pricing, and service issues. Location & Transportation: The hotel is quite isolated. Uber service in the area was very unreliable during our stay, leaving us dependent on the hotel’s private transport services. The rates charged were, in our opinion, extremely high—for example, we were charged 45 Soles for a 5-minute drive. Guest Care & Service: Overall, additional services at the property felt overpriced. More concerningly, when I suffered from severe altitude sickness and requested oxygen assistance, the staff declined to provide it, stating my condition was not severe enough. As a guest feeling unwell, this lack of support was very distressing. Dining: Compared to other dining options in the region, we found the food quality and taste at the hotel restaurant to be below expectations for this price point.

Liked: This was our favorite hotel in Peru! The rooms are spacious, beautiful and had the best beds. The hotel is surrounded by mountains, and the rooms are placed in small buildings, with large windows and balconies, so the views at any time of the day are stunning. The common areas are great too, with warm and cozy lounging places inside and outside, around a firepit. Food -both breakfast and dinner- were delicious, we wished we had stayed longer than one night. There's nothing really at walking distance, but we loved the fact that it's rather isolated and all you see and hear is (mostly) nature. Location is great as a base to visit the Sacred Valley and a short drive to Ollantaytambo to get the train to Machu Picchu.

Disliked: There's a spa, but unfortunately we couldn't visit as it's closed on Sundays. There was an electricity cut when we arrived that lasted a few hours. That's apparently a common thing in the area, nothing to do about it. Luckily there is a generator, but was very close to our room (at the back of the property), so the noise all those hours was a bit of a bummer. Make sure to ask for a room far away from the generator just in case;). The restaurant is lovely and light, but acoustics are bad so it gets very noisy. The space would benefit from rugs, curtains or other soft materials to soften the sounds.

Liked: Peaceful location

Disliked: Not very clean. The rooms are dated and not very clean. The restaurant shelves are very dusty.

Liked: La tranquilidad de la zona.

Disliked: Muchos mosquitos, en las puertas se acumulaban los mosquitos. No sé si se pueda ver la forma de erradicar o disminuir la concentración de los mosquitos. El servicio de recojo al aeropuerto tuvo un costo doble a lo que una unidad ajena al hotel nos cobró al retorno. Hubo una mala coordinación por parte del hotel al enviar solo un auto cuando ya se le había pedido un transporte para 6 personas lo que originó que esperemos en el aeropuerto por más tiempo a pesar que las coordinaciones se realizaron con anticipación.

Liked: Cute location, comfortable and big rooms, good breakfast and beautiful nature.

Disliked: Breakfast was ok, but missed gluten-free options. The hotel has nice activities (personalised dinner, picnic etc), but not advertised anywhere and has to be booked with one day in advance. As we came for one day - we naturally couldn’t enjoy any of them. Worth giving more visibility on these options as it will also help the hotel to engage their guests. Location is OK for those who come to enjoy sacred valley and nature - but there is absolutely nothing walkable around and Urubamba is not a nice town. The restaurant for dinner is overpriced.

Liked: spacious room, great breakfast, very nice staff

Disliked: nothing