Recent guest reviews
Published by Booking.com — shown unedited
“A+ staff and rooms”
Liked: Very clean on the property
Disliked: Very close to the homeless population. One wrong turn and it was not pretty.
Reviewed October 05, 2026 • via Booking.com
“Modern hotel in the downtown of Toronto”
Liked: Property is modern and in a great location. It was walking distance to everything I needed to see. Staff was kind and incredibly helpful! Rooms are very comfortable and tastefully decorated.
Disliked: Showerhead cpuld be improved
Reviewed October 02, 2026 • via Booking.com
“Perfect two nite stay and love Toronto”
Liked: Loved the location, the staff, the valet, the amenities and the in house cafe!
Disliked: Nada
Reviewed September 26, 2026 • via Booking.com
“Exceptional”
Liked: The staffing in every department was outstanding.
Disliked: Room 303, the grout in the shower had been repaired using a much darker color than the original off white. Looks bad.
Reviewed September 24, 2026 • via Booking.com
ErikaFamily with young children
“Great stay, Amazing food, Wonderful staff”
Liked: The staff was so understanding and helpful, the room was a bit small but perfect for our needs, amazing location. The breakfast, and dinner was outstanding. Muse restaurant is a must go, everything in the menu blew our minds. We will return as often as we can
Disliked: Nothing, we had a wonderful stay
Reviewed September 15, 2026 • via Booking.com
“Unfortunately dismissive staffs of a nice hotel ruins the entire stay experience.”
Liked: Love the interior design of the room, lower quality lobby, nice bedding
Disliked: There was an unannounced entry at 8:20am into my room that needed investigation. I felt very unsafe and scared, but thankfully the door stopper i put the night before stopped the door from opening beyond the 5cm mark. When i reported the incident and asked for investigation, front desk worker and the manager on duty spoke to me with annoyance and lack of care, asking me to just wait and brushed it off saying it must just be one of their cleaning staff. Regardless of whether its a staff or not, hotels at this cost and level should put their customers’ safety, comfort, and relaxation at their forefront. This was very unlike something Hyatt would let pass, so i was very disappointed. I will not be going back, nor recommending this place to any of my loved ones.
Reviewed September 09, 2026 • via Booking.com
“Very good”
Liked: Cleanliness, quick and good service, friendly staff.
Disliked: Location, a lot of homeless people around the hotel.
Reviewed September 08, 2026 • via Booking.com
“Ok”
Liked: Staff were very helpful and friendly. Room was clean.
Disliked: Did not realize how many street people were in the area.
Reviewed September 05, 2026 • via Booking.com
