Vhome

Liked: Only the location… the place was a total disappointment. The building was under renovation. There was jackhammering there was insufficient lighting in the lobby. Shower handle was broken. No hot water ants in the room upon check-in. No one to tell no response from texting with booking.com. Very shameful V home should be taken off of booking.com immediately or a rep should go out there and visit the place. Do not go! Get a real Hotel if your dates are available.

Disliked: Ants in room upon arrival, no one to tell because of self check-in no response to text on booking.com from “Alessandra”had to wait till next morning when breakfast person Angela came in and took care of the ants, shower handle was broken, no hot water and then the toilet flush button broke as well. Angela had to fix that too. Very disappointing. Stay was my worst ever I had to stay there for two weeks because my room was prepaid and there was no place else to go. I love Sorrento but not VHome. The entire building is covered in scaffolding for renovation. It should not be allowed on the booking.com platform in the condition that the building is in …this is a room in a very old apartment building.

Liked: Great location and walking distance to everything. The room was modern, spotless and the breakfast and staff were great!

Disliked: Nothing!

What should have been a straightforward hotel stay turned into a highly stressful and time-consuming situation because of a complete lack of coordination between V Home Sorrento and Hotel Leone. I booked my accommodation through Agoda with V Home Sorrento. I was already aware that I would need to change rooms for my second night. However, I was not informed in advance that I would actually be required to stay at a completely different hotel for the first night. What happened When I arrived at V Home Sorrento to check in, I found a letter at reception informing me that I had to go to Hotel Leone, approximately three minutes away, and stay there for the first night. I was then expected to return to V Home the following day. This was already extremely inconvenient because I had arrived with my luggage and gone directly to the accommodation I had booked. There was no proper advance notification from Agoda or the property explaining this arrangement. The situation became much worse when I went to check out from Hotel Leone. Hotel Leone asked me to pay the full accommodation amount of ***, despite the fact that this arrangement was apparently made between the properties and was not something I had requested or agreed to. I spent a considerable amount of time going back and forth trying to resolve the issue. I had to go back to V Home and then return to Hotel Leone again because there was clearly no proper coordination between the two properties regarding my booking or payment. After all of this back-and-forth, Hotel Leone eventually allowed me to pay only the city tax, rather than the *** they had initially demanded. However, by this point, I had wasted so much time dealing with this situation that I missed my scheduled bus to the Amalfi Coast. This was not a minor inconvenience. It directly disrupted my travel plans and caused me to lose valuable time from my trip. Complete lack of coordination What I find particularly unacceptable is that neither V Home nor Hotel Leone appeared to have a clear understanding of the booking arrangement. I was essentially left in the middle of a dispute between two properties and expected to resolve their internal communication and payment issues myself. I should never have been put in a position where: * I arrived at the hotel I booked and discovered that I had been moved to another property without proper advance notice. * I had to move my luggage between two different hotels. * Hotel Leone demanded *** from me at checkout. * I had to repeatedly go back and forth between V Home and Hotel Leone to resolve the matter. * Neither property appeared to have a clear understanding of who was responsible for my booking or payment. * I ultimately missed my planned bus to the Amalfi Coast because of the time wasted resolving this issue. I did not feel that the staff or management had demonstrated the level of professionalism necessary for me to feel confident that raising a serious complaint directly with them would be handled appropriately. There is also another major issue with the property: there is frequently nobody available at reception. I have repeatedly had to call them whenever I need assistance because there is no receptionist available. Also other major issues such as the ones included in photos, the big issue is when I arrived at Vhome to spend my night (only one night) the AC is not working and they placed a fan in my room, when I called the owner (or whoever that person that left his number in the reception) whose name is Elio, he said he can’t do anything until tomorrow morning and that the hotel is fully booked so he can’t switch my room, claiming that the AC is okay and I just can’t operate it even though I followed his instructions but the AC wasn’t working as I said before. If you want an unpleasant experience, DEFINETLY book Vhome.

Liked: The distance from the main streets

Disliked: AC unit didn’t work very well

Liked: The air conditioning was functional and the location was pretty good— easy access to downtown, the laundromat, and not too far away from the beach.

Disliked: The shower was broken, someone else’s dirty underwear was left in a corner, the WiFi was inconsistent, the front desk staff were quite rude and seemed irritated whenever they had to interact with a guest.

Liked: Walking distance to the beach, and many restaurants

Disliked: The ac did not work, the room felt like an oven the whole time. We addressed it to the staff and they said it works but it really didn’t. Plus one of the nights my partner and I woke up with red marks on our marks. I think there may have been bed bug bites, again we addressed this to the staff and they said that’s impossible. So honestly our experience was horrible would not recommend this place to anyone.

Paid for 2 rooms but got 1 room, and while raising case to agoda I was told that I asked for it, it's more than 4 days and still no resolution from Agoda.

I had an email confirmation and attempted to enter the place within 15 minutes, it’s in a back alley with terrible access and no parking, no one was on site so I called a couple of times, someone answered and said sorry, we’ve rented it to someone else, I informed him I had email confirmation and the money had been taken from my account and he said sorry we don’t have room