W15 Hanthana Estate Kandy - All Inclusive

Liked: Good food. Nice location and view. Good service

Disliked: I have been double charged for the room all inclusive by their mistake I'm still waiting for the refund after almost a month and multiple requests, which always recieve a polite answer but no action from their side.

Liked: Amazing

Disliked: Nothing

Disliked: During severe flooding near Kandy in Nov, the hotel provided no safety advice, no assistance, and no alternative accommodation, even after informing me that I could not return to the property. The general manager ignored all my messages during this time. Afterward, the hotel charged my credit card without authorization, billed me for the full stay - factually I only stayed 2 out of 4 booked nights and extras, and has ignored all (5!) my requests for invoices despite multiple emails and messages directly with General Manager and common email. I filed a formal complaint with the hotel, but the so-called “investigation” was one-sided, without considering any of the information I provided. The hotel claimed that it was “my decision” to leave early, but they failed to answer the obvious question: What was I supposed to do when they told me I could not return to the property during the floods? Stay on the streets? There was absolutely no professional responsibility, and no advanced notice that the hotel may be heavily impacted by weather. I cannot recommend this hotel at all. Beautiful location doesn't make up for such critical irresponsible conduct led by General Manager.

Liked: The room is clean and bed is comfortable

Disliked: The staff was not cooperative.. one staff even opened the door in my room without knocking while I was changing! Honestly the staff ate the worst. I only stayed one night as I have booked my holiday in the stunning Santani resort however all flights with 4 hrs road trip to kandy let me to arrive at 8pm so wanted to go a day earlier so I don’t lose a day in Santani.

Liked: This property is truly amazing! The entire estate was gorgeous, food delicious, the rooms were beautiful and had every amenity needed. The staff was 10/10 and were available for anything we could have needed.

Disliked: Nothing, it was amazing.

Liked: This is an amazing property, oozing with character and history. The rooms in the main house are huge, well appointed, and super comfortable. The common areas are appealing and relaxing. Meals are wonderful. The grounds are large and fun to wander around. The views are stunning, even at night, thanks to the nearby temple with its lights. No one was using the pool, as it was a little cool most of the time, but it looked nice. One day I walked to the tea museum and back -- about 40 minutes each way. It's a lot of fun to be up in the mountains above Kandy.

Liked: The hotel was a breathtaking haven, beautifully nestled amidst nature’s embrace, offering an idyllic retreat away from the city’s clamor.

Disliked: The staff and service were below par. Not attentive. Slow. Disinterested The hotel is marketed as a luxurious experience with top-tier butler service and exceptional dining, but unfortunately, it fell short of expectations. Prior to this, we had just stayed at a farm stay resort that was superb, so our expectations were high. While the property itself may exude elegance, the butler service lacked attentiveness, and the level of personalized care wasn’t as refined as advertised. Additionally, the food, which was supposed to be a highlight, was underwhelming. For the price and the promise of a high-end experience, I expected more attention to detail. It’s a decent stay, but not quite the ultra-luxurious experience it claims to be

Liked: The quality of the bungalow and the service of the butlers was simply amazing. The food quality and quantity was also unbelievable.

Disliked: We had a couple of bugs/cockroaches in our room.