Waldorf Astoria New York

Liked: After renovating it is like a museum of Art deco. Amazing

Disliked: First room was noisy, had to change the room

Liked: Excellent location in Midtown Manhattan with easy access to attractions, shopping, and dining. The hotel was clean, comfortable, and well maintained. The staff were professional, friendly, and attentive throughout my stay. The facilities were of a high standard and contributed to an enjoyable experience.

Disliked: There was very little to dislike. As expected for a luxury property in Manhattan, rates are on the higher side, but the overall experience, service, and location were consistent with expectations.

Liked: Amazing hotel and just beautiful!

Disliked: Nothing. That my trip was over so quick.

Liked: The room was quality and the room service staff where great.

Disliked: Upon arriving at hotel, when I was in reception queue a man who seemed more like a security guard told me to come to another desk away from other guests. With the check in process, I used my preferred name which I always do which has one letter different to my passport and they had an "issue" they asked to see my booking on the app which I showed and they needed me to wait. They didnt hand back my passport or credit card and I had 2 security guards "not watching me". After about 15 mins I asked for my bags as the bell boy had them and I was separated from my bags. They then said they will be in the room. So I was sitting there for atleast 20 mins without my passport, credit card or luggage with security around me. They told me that it was a security issue due to high profile guests staying there. I travel alot for work and stay in alot of high end hotels and to be "made to feel uncomfortable and unwelcome" like this for the rate I was paying is shocking. And never had an issue with one letter of my id being different to the booking name. Imagine arriving at a hotel after a intercontinental flight and not given your passport, credit cards back and being separated from bags and when requesting them back that they dont give them to you? Where they searching my bags without my consent? Even when I left the door man didnt even open the door for me when there was noone around and had my bags. Then once outside I had to come inside to ask him to help me put my bags in the Uber whilst he simply watched me from inside instead of helping. This was clearly calculated making a guest have a negative experience as I am not their clientele. I felt super uncomfortable at the hotel my whole stay and didnt enjoy the facilities. And I strongly suggest any guests that dont fit the normal profile of the hotel to not go there. I have contacted the hotel directly as this is quite serious for which I have heard nothing.

Liked: Amazing all around

Liked: It was meticulously clean. It was thoughtfully designed. The staff were lovely and polite.

Disliked: N/A

Liked: I took a staycation here while recovering from a surgery. The staff was incredible. Real 5 star service. The rooms were nice too, although I did expect them to be a bit bigger. The restaurants in the hotel are great but room service was subpar.

Disliked: The room service menu and all the service fees. I also do not like that location at all.

Liked: Very Good

Disliked: portions a little small