WoodSpring Suites Columbus Easton

Liked: Nothing

Disliked: The hotel wasn’t cleaned properly

Liked: I liked nothing

Disliked: Was so disgusting we couldn’t stay. Filthy and smells.

Liked: Location, property cleanliness.

Disliked: The room smelled like smoke & there was an odor of dog urine

Disliked: Arrived in early evening, entering room I realized it was not the type of room reserved. I informed desk, it was clear they knew they switched room types and hoped I wouldn't notice. I asked for refund, they said would receive but needed to clear with manager and would call me. Over 2 hours later no call, went to desk, staff was sitting idle but said they were about to call, offered to decrease room rate from $119 to $80. It was now late evening, too late to change hotels. I noted the standard is the room for free unless it is an upgrade, the rationale being the guest doesn't pay for a room they didn't reserve and the hotel doesn't profit from their mistake. They stated they are privately owned and make up their own rules. I informed them I would challenge Visa charge and complain through web site. Checking out I asked for copy of the bill, no discount had been applied, it was clear the staff knew there should have been a refund applied. I asked to speak with manager who was on the phone but did acknowledge me, told I would need to wait for him to get off the phone. While waiting the manager exited through the back room. Over 15 minutes later the staff, who previously couldn't act without the manager, said they would apply a lower room rate. I asked for copy of bill, the new rate was $89, not the promised $80 I was told. Staff seemed aware of this, said manager was gone for day and nothing could be done. Looking at the original bill with the $119 room rate, the total was higher than the booking.com guaranteed amount to pay, this wasn't from any extras I ordered, staff said other fees were increased. Arriving at home, I checked my Visa bill, the $119 room rate was applied, no discount was provided. I reported to Visa and to Choice Hotels (Woodspring doesn't offer portal for complaints).

Liked: There was no breakfast!

Disliked: Smoke free room

Disliked: There where roaches in the room. Whole building smell awful

Liked: Affordable, good location, quiet and the staff were very friendly. Loved having a full size refrigerator.

Disliked: Not enough pillows but we asked for more. No ice machine but we survived. Shower curtains were short but again, we survived.

Liked: Terrible nothing good

Disliked: Terrible, profits on people high price nothing good