Wyndham Grand Istanbul Kalamis Marina Hotel

Liked: Very beatiful hotel well located nice rooms outstanding breakfast. Well done

Disliked: Nothing

Be careful when booking this hotel! The hotel charges additional service fees on top of the rates and fees listed on the booking website. These charges are deducted from your card without any prior notice. I was not informed of these additional fees either when booking or at check-in.

Liked: The Guys at Concierge where simply amazing!!!!!

Liked: Fantastic facility. Clean, staff is friendly, everything is new, gym is TOP. Receptionist Berkay made sure to make my stay amazing, always approachable and with the smile.

Disliked: Nothing

Liked: It’s looks nice and clean

Disliked: Overpriced

Liked: The room was very spacious and comfortable. The pools and other hotel facilities were good.

Disliked: The reception staff charged my credit card for the deposit without informing me beforehand. I only realized after the payment that the amount had been taken as a deposit. If they had asked me first, I would have preferred to pay the deposit in cash to avoid any banking issues and receive it back directly. Also, the taxi from the airport charged me 4,600 TL. I informed the front desk about the situation, but unfortunately, the staff member was not helpful, so I had to contact the taxi bureau myself and make a complaint. Overall, I left with the impression that the hotel was more focused on additional charges than on providing helpful customer service, which was disappointing considering the otherwise good facilities.

Liked: Great location and services. All staff were very friendly.

Disliked: No

Liked: Everything was exceptional from start to finish. The staff and service were excellent, in particular: - the private transfer to and from the airport was excellent - staff in the restaurants were very nice and in the lobby. Also the food was very tasty! - the reception staff were also very helpful. In particular I should mention Özgür who was very friendly and helped massively to organise transport and our luggage and lots of questions that we had. - the pool and fitness area was nice and clean - the hotel itself was decorated very nicely - the cleaners were very good and again very friendly

Disliked: It would be nice if we could tip the staff via credit or debit card. Unfortunately a lot of folk dont carry cash around and it would be nice to be able to provide a tip as the staff were really nice and super friendly. For the half board menu i think it would be beneficial to state that the main courses dont come with any sides. this isnt obvious and so it would help to know so that a person can order sides when their order is being taken.